Abandoned cart not flowing to HubSpot

  • Resolved teddythdigital

    (@teddythdigital)


    5 months, 1 week ago

    I have setup the WooCommerce-HubSpot integration. It creates deals in HubSpot, in the stages Processing, Completed and Refunded/Cancelled, but nothing in abandoned cart. How can we fix that?

    Also, what does processing mean? It looks like we have an awful lot of deals in that stage.

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  • Plugin Author MakeWebBetter

    (@makewebbetter)

    Hello,

    I hope you are doing well!

    I wanted to inform you that the deal stages are dependent on the order status of the WooCommerce orders. The abandoned cart process is different from the deal stages because contacts are created when a cart is abandoned, which occurs when a user adds products to the cart and then leaves it without completing the purchase.

    If you have any further questions or need additional information, please connect with our Support team at [email protected] 

    Best regards,

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