Abandoned Cart Error causes order to be cancelled

  • Resolved theghall

    (@theghall)


    6 years, 6 months ago

    We noticed we were getting PayPal payments for our website, but no corresponding order email. We looked at our orders and noticed several canceled orders for which we had received payments. I looked in the logs and this is what I see:

    
2018-09-10T20:51:41+00:00 ERROR abandoned_cart.error :: email: [** redacted **] :: attempting product update :: A campaign with the provided ID does not exist in the account for this list.
2018-09-10T20:51:42+00:00 ERROR abandoned_cart.error :: A campaign with the provided ID does not exist in the account for this list. on 1460 in /home/[** redacted **]/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php

**********************************
WordPress environment
Home URL:		https://www.jennyhalldesign.com
Site URL:		https://www.jennyhalldesign.com
WooCommerce version:		3.4.5
Log directory writable:		 /home/[** redacted **]/public_html/wp-content/uploads/wc-logs/
WordPress version:		4.9.8
WordPress multisite:		–
WordPress memory limit:		768 MB
WordPress debug mode:		–
WordPress cron:		–
Language:		en_US
External object cache:		–
Server environment
Server info:		Apache
PHP version:		7.0.31 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP post max size:		128 MB
PHP time limit:		120
PHP max input vars:		3000
cURL version:		7.59.0, OpenSSL/1.0.2k
SUHOSIN installed:		–
MySQL version:		5.6.40-84.0-log
Max upload size:		128 MB
Default timezone is UTC:		
fsockopen/cURL:		
SoapClient:		
DOMDocument:		
GZip:		
Multibyte string:		
Remote post:		
Remote get:		
Database
WooCommerce database version:		3.4.5
Database prefix	 	wp_
Total Database Size	 	82.16MB
Database Data Size	 	73.65MB
Database Index Size	 	8.51MB
wp_woocommerce_sessions	 	Data: 0.02MB + Index: 0.02MB
wp_woocommerce_api_keys	 	Data: 0.02MB + Index: 0.03MB
wp_woocommerce_attribute_taxonomies	 	Data: 0.02MB + Index: 0.02MB
wp_woocommerce_downloadable_product_permissions	 	Data: 0.02MB + Index: 0.05MB
wp_woocommerce_order_items	 	Data: 0.02MB + Index: 0.02MB
wp_woocommerce_order_itemmeta	 	Data: 0.08MB + Index: 0.06MB
wp_woocommerce_tax_rates	 	Data: 0.02MB + Index: 0.06MB
wp_woocommerce_tax_rate_locations	 	Data: 0.02MB + Index: 0.05MB
wp_woocommerce_shipping_zones	 	Data: 0.02MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations	 	Data: 0.02MB + Index: 0.05MB
wp_woocommerce_shipping_zone_methods	 	Data: 0.02MB + Index: 0.00MB
wp_woocommerce_payment_tokens	 	Data: 0.02MB + Index: 0.02MB
wp_woocommerce_payment_tokenmeta	 	Data: 0.02MB + Index: 0.03MB
wp_woocommerce_log	 	Data: 0.02MB + Index: 0.02MB
wp_bwg_album	 	Data: 0.02MB + Index: 0.00MB
wp_bwg_album_gallery	 	Data: 0.02MB + Index: 0.00MB
wp_bwg_gallery	 	Data: 0.02MB + Index: 0.00MB
wp_bwg_image	 	Data: 0.23MB + Index: 0.00MB
wp_bwg_image_comment	 	Data: 0.02MB + Index: 0.00MB
wp_bwg_image_rate	 	Data: 0.02MB + Index: 0.00MB
wp_bwg_image_tag	 	Data: 0.02MB + Index: 0.00MB
wp_bwg_option	 	Data: 0.02MB + Index: 0.00MB
wp_bwg_shortcode	 	Data: 0.05MB + Index: 0.00MB
wp_bwg_theme	 	Data: 0.05MB + Index: 0.00MB
wp_cn_social_icon	 	Data: 0.02MB + Index: 0.00MB
wp_commentmeta	 	Data: 0.09MB + Index: 0.03MB
wp_comments	 	Data: 1.52MB + Index: 0.70MB
wp_duplicator_packages	 	Data: 0.02MB + Index: 0.02MB
wp_ewwwio_images	 	Data: 3.52MB + Index: 1.89MB
wp_failed_jobs	 	Data: 0.02MB + Index: 0.00MB
wp_links	 	Data: 0.02MB + Index: 0.02MB
wp_mailchimp_carts	 	Data: 0.02MB + Index: 0.00MB
wp_nxs_log	 	Data: 0.08MB + Index: 0.00MB
wp_nxs_query	 	Data: 0.02MB + Index: 0.00MB
wp_options	 	Data: 4.20MB + Index: 0.08MB
wp_postmeta	 	Data: 13.52MB + Index: 3.83MB
wp_posts	 	Data: 47.52MB + Index: 0.55MB
wp_queue	 	Data: 0.02MB + Index: 0.00MB
wp_termmeta	 	Data: 0.02MB + Index: 0.03MB
wp_terms	 	Data: 0.17MB + Index: 0.19MB
wp_term_relationships	 	Data: 0.30MB + Index: 0.17MB
wp_term_taxonomy	 	Data: 0.16MB + Index: 0.17MB
wp_usermeta	 	Data: 0.02MB + Index: 0.03MB
wp_users	 	Data: 0.02MB + Index: 0.05MB
wp_wc_download_log	 	Data: 0.02MB + Index: 0.03MB
wp_wc_webhooks	 	Data: 0.02MB + Index: 0.02MB
wp_wpmm_subscribers	 	Data: 0.02MB + Index: 0.00MB
wp_yoast_seo_links	 	Data: 1.45MB + Index: 0.27MB
wp_yoast_seo_meta	 	Data: 0.05MB + Index: 0.00MB
Post Type Counts
al_product	 	8
attachment	 	5628
bwg_gallery	 	3
bwg_share	 	1
cycloneslider	 	6
emd_video	 	2
jp_img_sitemap	 	6
jp_img_sitemap_index	 	2
jp_sitemap	 	2
jp_sitemap_master	 	2
jp_vid_sitemap	 	2
mc4wp-form	 	2
nav_menu_item	 	28
oembed_cache	 	14
page	 	33
post	 	848
product	 	141
revision	 	2617
shop_coupon	 	2
shop_order	 	70
wbvideo	 	1
widget_content	 	1
wpephpcompat_jobs	 	8
wpsc_cart_orders	 	10
Security
Secure connection (HTTPS):		
Hide errors from visitors		
Active plugins (24)
VaultPress	 	by Automattic – 1.9.6
Black Studio TinyMCE Widget	 	by Black Studio – 2.6.2
Cloudflare	 	by John Wineman, Furkan Yilmaz, Junade Ali (Cloudflare Team) – 3.3.2
Cookie Notice	 	by dFactory – 1.2.44
Cyclone Slider	 	by Nico Amarilla – 3.2.0
Duplicator	 	by Snap Creek – 1.2.42
Easy Google Analytics	 	by Gary Hall – 2.0.0
Easy Privy	 	by Gary Hall – 2.0.0
Easy Social Icons	 	by cybernetikz – 3.0.5
EWWW Image Optimizer	 	by Shane Bishop – 4.3.2
Heartbeat Control	 	by Jeff Matson – 1.2.5
Jetpack by WordPress.com	 	by Automattic – 6.5
MailChimp for WooCommerce	 	by MailChimp – 2.1.9 – Not tested with the active version of WooCommerce
MailChimp for WordPress	 	by ibericode – 4.2.4
PDF & Print by BestWebSoft	 	by BestWebSoft – 2.0.2
Photo Gallery	 	by Photo Gallery Team – 1.5.2
Pinterest Pin It Button On Image Hover And After Post & Page Content	 	by Weblizar – 2.6.4
Sassy Social Share	 	by Team Heateor – 3.2.5
SG Optimizer	 	by SiteGround – 4.0.7
SSL Insecure Content Fixer	 	by WebAware – 2.7.0
WooCommerce	 	by Automattic – 3.4.5
Yoast SEO	 	by Team Yoast – 8.1.2
WP Crontrol	 	by John Blackbourn & contributors – 1.6.2
WP Maintenance Mode	 	by Designmodo – 2.2.1
Settings
API enabled:		
Force SSL:		
Currency		USD ($)
Currency position		left
Thousand separator		,
Decimal separator		.
Number of decimals		2
Taxonomies: Product types		external (external), grouped (grouped), simple (simple), variable (variable)
Taxonomies: Product visibility		exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5)
WooCommerce pages
Shop base:		#448 - /shop/
Cart:		#4307 - /cart/
Checkout:		#4309 - /checkout/
My account:		 Page not set
Terms and conditions:		 Page not set
Theme
Name:		Cohen - Custom
Version:		5.1.1
Author URL:		https://ithemes.com/
Child theme:		
Parent theme name:		Cohen
Parent theme version:		5.1.1
Parent theme author URL:		https://ithemes.com/
WooCommerce support:		
Templates
Overrides	 	Builder-Cohen-Custom/woocommerce/emails/email-downloads.php
    • This topic was modified 6 years, 6 months ago by Jan Dembowski.
    • This topic was modified 6 years, 6 months ago by Jan Dembowski. Reason: Fixed formatting

    The page I need help with: [log in to see the link]

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