Abandoned cart email not sent

  • Resolved popeating

    (@popeating)


    2 years, 10 months ago

    Hello
    i’ve setup an abandoned cart reminder email in Mailchimp (after 1 hour of cart abandon)
    But the email are not sent; according to documentation and forum it seems the action is triggered (and email address passed to mailchimp) when on checkout page the billing email address is filled and then loose focus.
    On my inspection, once the email is filled and the field loose focus the action is triggered and logged to console with this code:
    mailchimp.handle_billing_email.request.success {"success":false}
    so it looks i’m sending the email address to Mailchimp, but it looks like Mailchimp fail to add it to the queue.
    On further inspection, i debugged the email address sent to Mailchimp (mailchimp_submitted_email = b;) and it appears correct
    What can be wrong?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jordan Rich

    (@builtbyjordan)

    @popeating Thanks for writing in. We certainly want to make sure those abandoned cart emails send as expected. Would you mind giving us the version WooCommerce, WordPress and Mailchimp plugin in use? In the meantime I was able to run a successful test on this end with the Abandoned carts.

    Thread Starter popeating

    (@popeating)

    Thank you for your reply, i just finally realized that i was testing it with a registered user! once i tried a not registered email it worked correctly!

    • This reply was modified 2 years, 10 months ago by popeating.
    Plugin Support Jordan Rich

    (@builtbyjordan)

    Ahh the old register user trick! No worries, gets me sometimes too. Glad you figured it out.

Viewing 3 replies - 1 through 3 (of 3 total)
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