abandoned cart automation

  • Resolved vanvlietwebdesign

    (@vanvlietwebdesign)


    1 year, 1 month ago

    I set an automation for abandoned carts, one our.

    One customer got the email an hour after purchase.

    Second customer got it an hour after the order was send.

    Whats going wrong here?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author MailerLite

    (@mailerlite)

    Hi @vanvlietwebdesign,

    We’re currently investigating this issue and will provide updates here as soon as we have them.

    Could you please confirm if your account name is “van Vliet Kachels”, and if the automation you are referring to is named “Abandoned cart”?

    Thank you,
    MailerLite Team

    Thread Starter vanvlietwebdesign

    (@vanvlietwebdesign)

    Confirmed, van vliet kachels

    Abandoned cart trigger is set, though it sends an email when the purchase is completed. Customers replied in confusion.

    Plugin Author MailerLite

    (@mailerlite)

    Hi @vanvlietwebdesign,

    Thank you for the confirmation. We have identified and released a fix for the issue you reported. If you notice anything, please let us know.
    We’ll keep this forum post open for a few more days.

    Thank you,
    MailerLite Team

    Plugin Author MailerLite

    (@mailerlite)

    Hi,

    We’ll mark this thread as resolved.

    Thank you,
    MailerLite Team

Viewing 4 replies - 1 through 4 (of 4 total)
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