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Resolved theinfantboutique
(@theinfantboutique)

2 months, 3 weeks ago

Hi Shop Magic Team,

I installed the free version of Shop Magic on Friday and added the abandoned cart feature to my website. Over the weekend, I noticed that even after customers completed their purchases, they were still receiving abandoned cart emails.

I saw that this issue was raised in a discussion about 10 months ago, and I was wondering if there has been a resolution or a workaround for it?

I’ve adjusted the settings so that the first abandoned cart email is sent after a 2-hour delay, with the second email set to send after a 1-day delay as per the recipes provided. I currently have no filters set on either automation.

Any advice or guidance you could provide would be greatly appreciated.

Thank you, Amber

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Support rzepsen
(@rzepsen)

2 months, 3 weeks ago

Hi theinfantboutique,

Thank you for contacting us. Could you tell me the WordPress, WooCommerce, PHP, and Shopmagic versions you use on your store?

I would appreciate it if you could send me abandoned cart automation screenshots. It will help me to investigate this issue.

Thread Starter theinfantboutique
(@theinfantboutique)

2 months, 3 weeks ago

Hi Rzepsen,

These are the versions I am running:

WordPress Version 6.6.1

Woocommerce Version 9.2.3

PHP 8.3

Shopmagic Version 4.2.22

Here is a link to dropbox with screenshots https://bit.ly/4dJsEPN

If you need anything else, please let me know.
Plugin Support rzepsen
(@rzepsen)

2 months, 3 weeks ago
Hi theinfantboutique

Can you report this problem on the official plugin support channel? We will have to do an in-depth analysis of this issue.

Many thanks
- This reply was modified 2 months, 3 weeks ago by rzepsen.
arohonka
(@arohonka)

2 months, 2 weeks ago
We have that same problem and it started about a month ago.
- This reply was modified 2 months, 2 weeks ago by arohonka.
Plugin Support rzepsen
(@rzepsen)

2 months, 2 weeks ago

Hi arohonka?

Could you report this problem on the official plugin?support channel? ?theinfantboutique did it but did not respond to our requests.

Plugin Support rzepsen
(@rzepsen)

2 months ago

Hi @arohonka, @theinfantboutique

Could you please react our enquiries that we send you on the official plugin support channel.

Otherwise I will have to consider this thread closed.

Plugin Support rzepsen
(@rzepsen)

1 month, 3 weeks ago

Hi @theinfantboutique @arohonka

As we haven’t got any replies, I’m marking this topic as resolved for now.

Viewing 7 replies - 1 through 7 (of 7 total)

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