Abandoned basket

  • Resolved Toharo

    (@toharo)


    7 years, 1 month ago

    Hi,

    I’ve just tested the plugin but it doesn’t work as expected.

    From what I could gather on the description, the plugin obtains the information from the checkout page even if it’s an unknown customer and they’ve just filled in their contact information.

    I’ve filled in the information on the checkout page and left the page, but I don’t see the abandoned basket information on the backed.

    Please advise.

    Thanks,

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor chetnapatel

    (@chetnapatel)

    Hi,

    I have abandoned a cart as a guest user for testing purpose.

    Please see the screenshot: https://www.screencast.com/t/c5gDIRN49Ye

    Our plugin captures abandoned cart of logged-in user and guest user (non logged-in user). Cart is declared as the abandoned once set time for setting “Cart abandoned cut-off time” is reached, and the same cart is displayed as the abandoned under the “Abandoned Orders” tab of our plugin.

    For logged-in users, carts are tracked from the time when they add the first product to their cart. However, guest user carts are tracked after the user enters the email address on the Checkout Page.

    Please let me know whether my cart is displayed under Abandoned Orders tab after cart abandoned cut off time.

    If it doesn’s showing under Abandoned Orders tab then can you please post your query on our plugin’s forum page? So we can more communicate on it.

    Below is our plugin’s forum page link:
    https://www.tychesoftwares.com/forums/forum/woocommerce-abandon-cart-pro/

    Regards,
    Chetna Bhutka

    Thread Starter Toharo

    (@toharo)

    Hi Chetna,

    Thanks for this.

    I’ve checked the backend and I don’t see any information?

    See below:
    https://www.repeatlogo.co.uk/backend/wp-content/uploads/2017/10/RL-A.png

    Thanks,

    Plugin Contributor chetnapatel

    (@chetnapatel)

    Hi,

    Thank you so much for sharing the screenshot of your site.

    I would need to check the issue on your site. So could you please post this issue on our plugin’s forum page? Or you can create the ticket for the issue on our ticketing system ( tychesoftwares dot uservoice dot com ).

    Below is our plugin’s forum page link:
    https://www.tychesoftwares.com/forums/forum/woocommerce-abandon-cart-pro/

    Regards,
    Chetna Bhutka

Viewing 3 replies - 1 through 3 (of 3 total)
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