Abandon cart message sent even though items have been purchased already

  • Resolved Shannon

    (@gypsygraphics)


    2 years, 6 months ago

    For some reason several people have complained that they are getting abandon cart emails even though they have purchased the item already, it’s confusing them and they are getting worried the sale didn’t go through and then cancelling their order. What could be the issue?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support priyankajagtap

    (@priyankajagtap)

    Hi @gypsygraphics,

    This is strange, it is not a known issue. Can you please confirm whether they have purchased the item using the checkout link we are sending in our cart reminder email?
    Our plugin considers the cart as recovered when the abandoned item has been purchased using the checkout link that is sent in our reminder email.

    Can you please drop us an email at support at tychesoftwares dot freshdesk dot com? We can discuss more about this issue there and we will try to fix the problem as early as we can.

    Looking forward to your email there.

    Regards,
    Priyanka

    Plugin Support priyankajagtap

    (@priyankajagtap)

    Hi @gypsygraphics,

    I am marking this topic as resolved as we haven’t heard back from you after our last response.

Viewing 2 replies - 1 through 2 (of 2 total)
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