Abandon Cart Issues

  • Resolved jammerw

    (@jammerw)


    5 years, 1 month ago

    Hi.

    I’m having issues with my abandoned cart emails.

    When an email is entered into the checkout page it’s being captured and sent to mailchimp and added to the queue.
    But if the potential customer then clicks on “pay securely through paypal” (i Use paypal as my payment processor) the email is then removed from the queue even if the abandon payment. eg.close the page or cancel transaction.
    So no abandon cart email is being sent.

    Any ideas? It’s quite frustrating.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support khungate

    (@khungate)

    Hi @jammerw, thanks so much for reaching out about your issue. We’ll take things from here and do some testing on our end and report back as soon as we can.

    Please note, the best way to reach us is over at the GitHub plugin page. From there, you can receive direct responses from the development team, log new issues, download the latest version and track existing support tickets.

    Thread Starter jammerw

    (@jammerw)

    @khungate Thanks. noted ??

    Plugin Support khungate

    (@khungate)

    Hi @jammerw, I just wanted to let you know that this issue has been resolved in the latest release (v2.3.3) that went out today. We appreciate you reporting the problem, let us know if you need anything else.

Viewing 3 replies - 1 through 3 (of 3 total)
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