Hello @boosterbast,
Firstly, I would like to apologize for any inconvenience or frustration that you have experienced while using our plugin. I understand that you have encountered some challenges with the abandon cart functionality, specifically with bugs, database errors, and the inability to add product images.
I have reviewed your support ticket and it appears that our team has been actively trying to assist you in resolving these issues and provided clear and detailed steps to investigate and possible resolution that you referred to as “brushed off”. I would like to assure you that we take all customer feedback seriously and are committed to providing the best possible support.
Regarding the specific issues you mentioned:
- Database errors:?I understand that you have encountered database errors when saving settings. Our support team has been assisting you in troubleshooting these errors, and it seems that the issue may be related to your hosting environment. You mentioned that re-enabling the feature had resolved your “Primary Key” issue.
- Product images:?We are aware of the current limitation in adding product images to the abandoned cart emails. This is something that we are actively working on improving. I would like to mention that this “Abandoned Cart” is a highly requested feature and also a new feature that needs some time to add more features to it like adding images.
- Backend errors:?We are committed to providing a stable and error-free experience. However, it is possible that occasional errors may occur due to various factors like various hosting environments and working with various plugins on the same site. Our team is constantly monitoring and improving the plugin to ensure that any errors are resolved promptly.
I understand that you may be feeling frustrated with the current situation. However, I would like to politely request you to reconsider your review. We are here to help you resolve the issues you are facing, and we believe that we can work together to find a solution that meets your needs.
Please do not hesitate to contact our support team again if you have any further questions or require assistance. We are here to help you every step of the way.
Thank you for your understanding and cooperation.
