A whole bunch of issues (email attachments, GDrive, etc)

  • Resolved chrishuh

    (@chrishuh)


    7 years, 10 months ago

    I’ve been experiencing a number of issues with Form Maker.

    Ever since we’ve started using Form Maker a few months ago the Google Drive integration has not been reliable. Shortly after connecting Form Maker to Google Drive uploads will be accepted, but this will often fail after a little while.

    Although that was annoying we were still receiving uploaded files as email attachments. Now that appears to have stopped working. The files will show as attachments but they won’t actually be attached. Also the Custom message that should appear after a form is submitted no longer shows; instead it is just a blank page.

    I have seen a number of errors appear in the Postman log list, which correspond to missed email messages. The Postman error message is: Could not create lockfile /tmp/.postman.lock. This doesn’t appear for every email and some still come through, but they still exhibit the attachment issues.

    I have reconnected Google Drive again and the files upload there but, as with the attachments, they are not the full file, just the name and an empty file.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Form Maker Support

    (@formmakersupport)

    Hello @chrishuh!

    Thank you for posting about these problems!

    We are very sorry for the inconvenience you have faced. Could you please contact our team directly through this form, so we can have a closer look at the problem?

    Please also mention the link to this forum thread in your message. We will post the solution here as well.

    Thanks! Have a great day!

    Thread Starter chrishuh

    (@chrishuh)

    Hi,

    I have been able to fix most of the issues by increasing the php resource limits. It’s strange because it was working for a few months fine on the old settings.

    There is still an issue with the GDrive connection being lost and all files are now uploading to My Drive, rather than the individual folder for that form.

    I will use your contact form to chase this up.

    Thanks

    Plugin Contributor Form Maker Support

    (@formmakersupport)

    Hi @chrishuh!

    It is really strange, if the same settings worked with older server configurations. But in any case, we will check the issue with Google Drive integration.

    We received your support ticket and responded to it.
    Cheers!

    Plugin Contributor Form Maker Support

    (@formmakersupport)

    Hey @chrishuh!

    This issue turned out to be a bug in Google Drive Integration add-on. Our development team has fixed it on your website and also released an update.

    Next version of the add-on has this problem resolved. Please let us know in case you have questions.

    Thanks! Have a great day!

Viewing 4 replies - 1 through 4 (of 4 total)
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