A welcome email I made two weeks ago is not showing up on my list of automations

  • I created a welcome email two weeks ago using the regular way of creating a welcome email, now since those have migrated over to the Automations tab, that email that I created for that automation is not appearing on that list. I tried signing up for the opt-in that should trigger this automated email and I didn’t receive the email. Any advice or insight is greatly appreciated! I have people that have signed up for this opt-in and I’m unsure if they are receiving the email properly! PLEASE HELP!

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  • Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello there @wonderfulwhirl,

    Firstly, I would like to extend my sincerest apologies for the late response. We aim to provide timely support, and I regret any inconvenience you might have experienced due to this delay.

    Regarding the issue you’ve encountered with the welcome email automation after migration to the Automations tab, I can understand how crucial this feature is for your onboarding experience. To assist you effectively, we need to gather some additional information.

    Could you please confirm the following for me:

    1. Have you updated your MailPoet plugin to the latest version? It’s important to ensure that you are running the most recent version of our plugin as updates often include fixes and improvements that could resolve the issue you’re facing.
    2. Are you still experiencing the issue with your welcome email not appearing or being sent as part of the automation sequence?

    Please check your MailPoet settings and automated email sequences and confirm if the problem exists or if indeed there might have been a temporary glitch resolved with recent updates.

    Your insights on these aspects will offer us a better understanding of the situation and enable us to provide a more precise and effective solution.

    I’d appreciate it if you could provide this additional information at your earliest convenience, so we can move forward with the troubleshooting process and ensure that your welcome emails are delivered without fail.

    Again, my sincerest apologies for the delay and the issues you’ve faced. Your satisfaction is important to us, and we are here to support you until this matter is resolved.

    Looking forward to your response so we can swiftly address this issue.

Viewing 1 replies (of 1 total)
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