a Stripe Element will be inserted here

Hi there @anthonyflibustiers,

Thanks for reaching out!

I’m afraid I did not understand your issue. Could you please rephrase and share it again with us?

You can also use screenshots where necessary by using this screenshot sharing software: https://snipboard.io/

Looking forward to your reply.

Hello,

Here you go : https://snipboard.io/W72KMi.jpg

As you can see the form element has not been loaded, in the console I have this error (witch only occur as I click on the fields) :

Uncaught IntegrationError: cardCvc Element didn’t mount normally.
at e._handleMessage (v3/?ver=3.0:1:90543)
at e._handleMessage (v3/?ver=3.0:1:103453)
at v3/?ver=3.0:1:89301

Where I Should have the form fields I have : https://snipboard.io/fIlHhG.jpg

This only happens on the account page, when the users try to add a payment card, but works fine on the checkout page.

Thanks !

Hey, @anthonyflibustiers!

Thanks for clarifying!

This issue is most often caused by either 1) API keys being mis-copied or entered in the wrong fields, or 2) a conflict with code in the active theme or another active plugin on the site.

As a first step, I’d recommend re-copying both the public and secret keys from your Stripe dashboard into the Stripe gateway settings on your site. Make sure you don’t miss any characters when copying/pasting, and ensure they are copied into the correct fields —?Public/Secret — and also the correct mode as Live keys and Sandbox keys will not work in the opposite mode.

If that does not solve the issue, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Please let us know how it goes.

Have a wonderful day!

Hey,

I’ve figured it out by myself : Cause I’ve used woocommerce account shortcodes in my header (to display account info anywhere on the site) it’s seems there was a confict.

Resolved !

Thanks

• This reply was modified 8 months ago by anthonyflibustiers.

Hey, @anthonyflibustiers!

I’m glad to hear you were able to solve it! And thanks for sharing the solution here and contributting to the WooCommerce community! This might help another user in the future.

Please let us know if there’s anything else we can do to help or if you have any questions.

Have a wonderful day!