A reserved file(s) was found in the WordPress root directory.

  • Resolved kiaseven

    (@kiaseven)


    9 months, 1 week ago

    Hi,

    I’ve used Duplicator several times in the past successfully. I am now trying to migrate a SiteGround website to Gandi. Sadly, the pre-check keeps failing with the following error message:

    WordPress Root Path: /home/customer/www/mboxing.co.uk/public_html
    A reserved file(s) was found in the WordPress root directory. Reserved file names include [dup-installer (directory), installer.php, [HASH]installer.php, installer-backup.php, [HASH]_installer-backup.php, [HASH]_archive.zip|daf, dup-installer-bootlog_[HASH].txt, dup-wp-config-arc__[HASH].txt]. To archive your data correctly please remove any of these files from your WordPress root directory. Then try creating your package again.

    I have clicked ‘Remove Files Now’ and also tried Duplicator > Tools > Remove Installation Files but the error keeps happening.

    Can you help please?

    Thank you!

    Kia

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi @kiaseven,

    We understand that you’re facing an issue that requires further investigation, and it may involve sharing log files containing sensitive information about your website. Unfortunately, such sharing is not allowed in www.remarpro.com forums for security reasons.

    To ensure your privacy and get the necessary support, kindly contact us through the form on our Contact Us page, and we’ll be more than happy to assist you promptly:

    https://duplicator.com/contact/?form=1

    Looking forward to hearing back from you.

    Thanks!

    Thread Starter kiaseven

    (@kiaseven)

    Thank you. I’ll get in touch.

    Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi?@kiaseven,

    I hope that you got the help you need. Please let us know if you need further help.

    We are here to assist you.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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