A PayPal popup appears and vanishes

  • Resolved worldsdream

    (@worldsdream)


    2 years, 6 months ago

    Configuration very basic:

    Install WC (latest)
    Install WooCommerce PayPal Payments (latest)
    Default WP theme (2022)

    Here are the steps to reproduce:

    What works:
    1. Add a product to the cart/checkout
    2. Fill in the details
    3. Click on the “PayPal” button to finish the payment
    4. A PayPal popup appears where you have to log in or if you already are logged in, you can proceed with paying.

    What doesn’t work and to reproduce:
    1. Add a product to the cart/checkout
    2. Don’t fill in all the details (important!!)
    3. A PayPal popup appears and vanishes immediately.
    4. The checkout page will show that you must fill in all the details.
    5. The browser does not respond for 3-5 seconds. You can’t scroll up and down.

    Please fix this problem as it’s a serious bug for customers. Customers do not like to see a non-working browser when they don’t fill in all the details.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @worldsdream,

    In the latest version 1.9.2, the scrolling animation is queued for every error message. So the more fields failed the validation, the more scroll actions were queued up and prevented the user from scrolling down.
    When the buyer leaves all fields empty and clicks the button, the scroll bar may be stuck for a few seconds.

    This has been resolved for the upcoming update 1.9.3.

    Fix – Failed form validation on Checkout page causing page to be sticky #781

    If it bothers you, you could downgrade to the previous version 1.9.1, or try it with the latest 1.9.3-rc version from GitHub (there should be a new one out today): https://github.com/woocommerce/woocommerce-paypal-payments/releases

    Kind regards,
    Niklas

    Thread Starter worldsdream

    (@worldsdream)

    Hi Niklas,

    Thanks for letting me know.

    I didn’t know that there was GitHub page for the plugin. I will check that the next time before submitting a bug report.

    Really hope that you and the team can make this a very good plugin (checking the reviews, it appears a lot do not like it).

    Good luck.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘A PayPal popup appears and vanishes’ is closed to new replies.