A payment method is missing in checkout options

  • Resolved julianss

    (@julianss)


    2 years, 1 month ago

    Hello,

    I have takepayments as an active payment gateway in WooCommerce, I want to set a coupon restriction to only apply a coupon for payments done through that payment gateway, it shows other payment gateways but not that one, would you please advise?

    Screenshot of the payment methods available in the coupon editor: https://snipboard.io/kOy4qW.jpg

    Screenshot of all the available payment gateways: https://snipboard.io/MHwvaG.jpg

    Would you please advise?

    Thanks,
    Julian

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @julianss,

    Thanks for reaching out to us.

    The issue seems to be caused due to incompatibility with the payment plugin that you are using. To better understand your system environment, we would like to view your WooCommerce System status report (WooCommerce -> Status -> Get system status report). You may share the information through this link.

    Thread Starter julianss

    (@julianss)

    Hi there,

    Thanks so much, I just sent that info through the form you provided.

    Let me know what you find out,

    Thanks,
    Julian

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @julianss,

    Thank you for sharing the information. We will look into the matter.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @julianss,

    We have fixed the issue with the takepayment payment method by making the necessary changes in the plugin. The changes will be available for all users from the next release of the plugin onwards. As per your confirmation that the payment method is shown as expected, we are marking this thread as resolved. You may start a new thread if you need any further assistance.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @julianss,

    If you are satisfied with our plugin and support, please leave us a review here. Your comment will go a long way in helping us grow and giving new users the confidence to give us a try.

    Thanks in advance, the whole team is looking forward to reading your review!??

Viewing 5 replies - 1 through 5 (of 5 total)
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