A number of customers are calling us with issues

  • Resolved Ari Jahan

    (@arian0009)


    1 year, 4 months ago

    Hi,

    A number of customer calls us to say the’ve had issues when checking out on Klarna. When I look at the order on our end I see the follow message

    Failed to complete the order during the authentication callback. Not matching fields: [shipping_address.postal_code]

    Can someone help us understand what this means so we can better advice the customers what is happening and how to help them. And how they should try again to avoid the error?

    • This topic was modified 1 year, 4 months ago by Ari Jahan.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support louisekrokedil

    (@louisekrokedil)

    Hi Ari,

    Since this is happening to multiple customers we need to investigate why this error appears. To do that we would need to see the complete Klarna Payments log from when this error appeared and a system report but that information should not be published in a public forum since that is private information. Therefore i suggest that you contact us via our support form so we can continue the investigation.

    When we have found the reason for the issue i will also post the solution/reason for the issue in this thread.

    Plugin Support louisekrokedil

    (@louisekrokedil)

    Hi,

    Since we have not received any more information regarding this i am now closing this ticket, please get back to us if you are still having issues.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘A number of customers are calling us with issues’ is closed to new replies.