A lot of problems.

  • I’ll preface this with I understand the position the developers are in, they are putting out a plugin to a huge established user base and fringe cases are likely to crop up in any release.

    With that being said, in the last couple of months we had the 503 error due to a poor DB query, Duplicate and blank orders (current), and other errors which prevented customers from paying in the checkout.

    I don’t feel like I should have to dig through support forums, to grab an unreleased version to fix known critical errors. I feel like due to the scale, and the business critical nature of this plugin, maybe there should be some sort of status page linked to from the WP admin page, with known errors (when errors for a release are understood to be broad), and a link to a dev download, with the caveat that this version will not have gone through the same degree of testing that a full release will have.

    I understand there are bug updates on Github, but a GOOD chunk of people who use WP/WOO aren’t developers and probably don’t even know Github exists, or how to use it.

    We push a lot of money through the PayPal plugin/platform, and the issues in the last few months have cost us, please try to be more communicative.

    Thank you, and good luck with the next release.

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  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi there,

    Thank you for your detailed feedback and for recognizing the inherent challenges in developing a plugin for a vast and diverse user base. We regret to hear that you have encountered some frustrating issues, and I want to assure you that we take your concerns seriously.

    Plugin updates are released in a 3-4 week schedule, with every update going through a lengthy testing process. Potential problems can never be ruled out though, and are most likely to arise when the plugin is extended with new functionality, as was the case for the last two minor updates.

    503 errors are not something, we have identified as a common issue in the latest releases. However, we’re actively looking into the concerns you’ve raised about duplicate and blank orders. We’re committed to addressing these in the upcoming patch update.

    Your wish for more transparent communication is understandable, especially concerning known issues and we’ll explore ways to better highlight known issues in our releases. But it doesn’t happen often that a large number of users encounter the same problem, so it’s important not to overwhelm users with details that may not pertain to their specific setup.

    So I must note that opening a support ticket through the “Get Help” button in the plugin settings is the most effective way to get personalized assistance. While I see that you’ve not utilized this option, I want to encourage you to do so if further issues arise. Our support team is equipped to assist you promptly.

    Again, thank you for sharing your experiences and suggestions. We’re dedicated to continual improvement and value your input as we strive to make PayPal Payments better with each release.

    Kind regards,
    Niklas

Viewing 1 replies (of 1 total)
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