A large number of products automatic sync

Hi @milannikolic

The reason for this is because plugins use the PHP time limit which is likely shown as 3600 ( 60 minutes ) while the “Long Process Killer” ( LPK ) ends processes after 60 seconds.

This makes it difficult for developers who use this value to determine how long processes should take.

The long-term solution would be for the PHP time limit to reflect 60 seconds so that processes built into plugins and themes will set proper limits, rather than the 3600.

That said, there’s not much we can do there. My suggestion would be to reach out to WPEngine to see what options they have available to get this value to reflect the true 60 seconds or what options they have to put the site on a server that doesn’t use the LPK.

Thanks for your response.

I am not sure I understand this well so feel free to correct me if I am wrong.

Plugin takes php time limit value and depend on that value decides how to approach product syncing?

Example:
If php time limit is set to 60 seconds then plugin will send only 60 products,
( if we assume that only 60 products can be synced for that time ) closes that process and start new process for next 60 products and so on?

Is that how it works?

If is that so then in our case problem is that php limit is set to 3600 seconds and plugin “thinks” that 3600 products can be synced for that time
but actually it can not because LPK stops it after only 60 seconds?

Also I do not understand how then manual sync is working fine even if LPK is enabled?

• This reply was modified 3 years, 10 months ago by Milan.Nikolic.

Hi @milannikolic ,

Basically, the automatic sync initiates the sync in background and keeps the process going until all the products have synced (in an ideal scenario), however, WP Engine’s Long Process Killer script stops the ongoing process leading to a partial sync.

If is that so then in our case problem is that php limit is set to 3600 seconds and plugin “thinks” that 3600 products can be synced for that time
but actually it can not because LPK stops it after only 60 seconds?

The plugin in this case thinks that it can keep syncing for 3600 seconds which should be enough to sync the products on your site, however, after 60 seconds WP Engine’s LPK steps in and stops the process.

I’d recommend working further with your host and check if they can remove the Long Process Killer for the Facebook sync process at least (if not entirely from your server setup).

@milannikolic

We haven’t heard back from you in a while. Hoping that your hosting was able to help get this resolved for you!

I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Please, do not close this ticket, because I am still waiting for WP Engine support to reply and I also asked them to join this conversation in order to find best long term solution. Thanks!

Hey @milannikolic,

It looks like the thread was already resolved, so once you hear back from WP Engine, feel free to create a new thread to pass along that info to us (and link to this thread). Thanks!