a couple of pages running really slow after installing smush

Hi @turbojae,

Do you have Lazyload enabled with the theme or any other plugin?

I took a closer look at the source code of the home page and the class added for Lazyload is different from the one mentioned in the above-provided code.

class="lazyload"

Can you please check and disable Lazyload from other plugins/themes and check if you still notice the issue?

Let us know here how that goes.

Kind Regards,
Nebu John

hi,

hmmm, that’s weird. i don’t think i have lazyload as a feature for any of the other plugins or the theme. i just turned off lazyload on smush now. please check it again.

thanks,
jeremy

hi,

lazyload is off. the pages load faster. please take a look.

thanks,
jeremy

Hello @turbojae !

I’m very sorry to hear that the issue is still there. We’d like to dig a bit further at this stage, maybe see if we can replicate the issue on a test site for example.

Would you be okay to send us screenshots of the Lazy Loading settings as they are when the issue is happening? Also, if you could share a zip of the theme you’re using, that would be great as well. To share those, please send us an email to:

[email protected]

Subject: Attn: Pawel

Please include a link to this ticket in the message as well and please post here so my teammates are also aware that the email was sent.

Warm regards,
Pawel

hi,

done, the screenshots have been sent.

thanks,
jeremy

Hi @turbojae,

Thank you for sharing the screenshot.

I see that you have enabled Native Lazyloading. Can you please disable the same to debug the issue further? Please also choose how you want the non-loaded image to look with a pre-loading animation, I see this is now configured none.

Please let us know if you still notice the issue once the changes mentioned above with the Smush configuration are made.

Kind Regards,
Nebu John

looks like this reply didn’t go through the first time i sent it.

“hi,

lazyload is currently disabled completely. initially i had native lazyload disabled and emabled, but neither fixed the issue.

i did try each option for non-loaded images. if i recall a support person said to try none. i tried them all and it didn’t seem to make a difference.

thanks,
Jeremy”

hi,

this topic should not be resolved. i’m still working with support on this.

thanks!

Hello @turbojae !

Indeed, the topic was marked as resolved – I’ve set it back to not resolved now.

We’re currently awaiting for the feedback from our Second Line Support team and we’ll update you as discussed as soon as we hear back form them.

Kind regards,
Pawel

hi pawel,

i keep getting bounces from the email you instructed me to use: [email protected]

have you had any luck? can i get an update on this please?

thanks,
jeremy

Hello @turbojae !

Apologies, we’ve recently changed our email setup. Please use the same email, but with .com instead of .org

Best regards,
Pawel

Hello @turbojae ,

Our developer prepared a fix code, you can find it here https://gist.github.com/wpmudev-sls/082851500838daf96e2de833f78ec468

Use it a mu-plugin, as described here https://wpmudev.com/docs/using-wordpress/installing-wordpress-plugins/#installing-mu-plugins

Depending on your preference, you can modify this part: lazySizes.cfg.expand = 50;

kind regards,
Kasia

Hi @turbojae,

Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to re-open the thread if you need further assistance.

Best Regards
Nithin

hi,

this is from about a week ago or so:

please open the ticket. looks like i missed an email (went to junk for some reason).

what file do i make the change ( lazySizes.cfg.expand = 50; ) to?

thanks,
jeremy

I found this thread tonight and am wondering if something larger is going on with the Smush plugin.

A site that I develop on has started having slow load times — meaning, server response time is slow during the back-end processing with PHP and MySQL as it generates the HTML output.

I’ve tested this in multiple environments (staging and prod) and when I disable Smush, the load times get almost cut in half.

Some example load times of the same homepage with Smush activated:
25.89s
22.27s
23.86s

Example load times after deactivating Smush:
6.29s
7.57s
6.37s

These load times are with page caching disabled.

I feel something is going on during load-up with Smush. Almost seems like it’s trying to connect to something off-site (API, perhaps?) and is chugging and waiting for a response and maybe it times out or it eventually connects and does whatever it has to do and then continues on. I’ve had to deactivate the plugin for now.

• This reply was modified 2 years, 6 months ago by xzistance3.