#_BOOKINGCOMMENT not sent

  • Resolved ducsd

    (@ducsd)


    2 years, 7 months ago

    Hey there, my client jsut noticed that he doesn’t receive any comments from booking forms. He got all contact information and event’s dates and places except the comment. The comment field IS in the form, but no content (no comment) in the e-mail he received. Should it be enabled somewhere? How is that? Thank you!

    • This topic was modified 2 years, 7 months ago by ducsd.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter ducsd

    (@ducsd)

    Ok, found out that the comment is in the WP dashboard in the booking detail.
    So, edited the “waiting the approvement” e-mail template by adding #_BOOKINGCOMMENT at he end of the template – still no comment in the received e-mail. Everything is there (in the e-mail received after someone filled the form)#_BOOKINGNAME,#_BOOKINGEMAIL,#_BOOKINGPHONE,#_EVENTNAME,#_EVENTDATES,#_BOOKINGSPACES,#_BOOKEDSPACES,#_AVAILABLESPACES EXCEPT the #_BOOKINGCOMMENT

    Plugin Support angelo_nwl

    (@angelo_nwl)

    Hi,

    Did you already tried plceholder #_BOOKINGFORMCUSTOM{field_id} where is field_id is the “Field ID” under Events > Forms Editor > Field ID

    https://wp-events-plugin.com/documentation/placeholders/

    Thread Starter ducsd

    (@ducsd)

    Isn’t the #_BOOKINGFORMCUSTOM for PRO version only? I don’t use pro version. However, tried to edit the form template using #_BOOKINGFORMCUSTOM, and after 5-6 tries (savings, sending exmaple bookings etc) the comment finally arrieved. BUT, after I formatted the template a bit (added some line breaks, strong tags etc) it stopped working again, now instead of comment I get leterally the “#_BOOKINGFORMCUSTOM”. Then I tried (like 15x already) to use #_BOOKINGCOMMENT, but still getting “#_BOOKINGFORMCUSTOM” instead. REALISED that it’s probably cached somewhere (I inherited this site to manage). So cleared all possible caches in the cache plugin (just page cache didn’t help) and voila, it works! So the problem was in the caching, now there is #_BOOKINGCOMMENT and comments are coming in just fine.
    Thank you very much!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘#_BOOKINGCOMMENT not sent’ is closed to new replies.