Viewing 3 replies - 1 through 3 (of 3 total)
  • Hey @ritusharma

    Thanks for getting in touch with us here on the forums. Thanks for getting in touch!

    To dig into what’s happening here, we will need a little more information. You mentioned that your host has whitelisted MailChimp ip addresses. Which specific ip addresses were whitelisted? Also were they whitelisted to allow incoming connections? It may be worthwhile to double check that incoming as well as outgoing connections from this url and ip address are allowed: sopresto.socialize-this.com 50.97.194.22

    If after double checking that whitelisted IP address you’re still seeing issues connecting the plugin will you please get back in touch with the following info:
    – WP version
    – PHP version
    – MailChimp List Subscriber plugin version
    – A list of plugins also installed
    – The name of the theme being used

    Looking forward to hearing back and helping out however possible.

    Cheers!
    Jasper

    Thread Starter ritusharma

    (@ritusharma)

    Hi,

    To get rid this of connection problem, I updated the plugin and switched to 1.5.3.
    After getting the update, I am able to connect to mailchimp via wordpress admin.
    But as soon as I activated this updated plugin, my website became freaking slow. It is taking almost 2-3 minutes to load a page both in admin and front end.
    When I renamed/deactivated the plugin from plugins folder, my site regained the actual speed.
    Everything was working fine before 10 days, But still I am providing the following information:
    – WP version – 4.2.10
    – PHP version – 5.6.26
    – MailChimp List Subscriber plugin version – 1.5.3
    – A list of plugins also installed – A list of plugins installed
    – The name of the theme being used – NetSolution custom theme

    Please help me out in this.

    Hey @ritusharma,

    Thanks for all of those details. I’ve been able to pass those along to our developers and they’re working on releasing a new version of the plugin which will address issues when connecting to the https://sopresto.socialize-this.com/mailchimp/ URL. While I don’t have any sort of estimate for a release to provide I can assure you they are working towards resolving the issue being seen here as quickly as they can.

    Thanks again for alerting us to that connection error.

    Cheers,
    Jasper

Viewing 3 replies - 1 through 3 (of 3 total)
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