96 appearing in Email content block (Fluent CRM)

Hello @utillis,

you are probably using “WP Forms”, is this correct?

If yes, you will need our extension to make it work with our plugin:
https://codemiq.com/en/plugins/wp-html-mail-wpforms/

Best regrads
Julian

No WPForms on this site, Fluent CRM.

Hello @utillis,

Is there any way for you, to identify which e-mails are being sent by Fluent CRM?

Best regards
Julian

I’m not sure what detail you are referring to, but all email through FluentCRM has this issue.

I cannot filter on “To” or “subject”. Maybe “From” with some luck, but that wasn’t in the list of the snippet for excluding.

Hello @utillis,

I am not familiar with Fluent CRM, therefore I do not know all its functions and filters. Please check the Fluent CRM documentation for filters or hooks you can use to filter out all e-mails sent by this plugin.

If you can identify the e-mails sent somehow, you could then use our filters to exclude those e-mails.

Best regards
Julian

Hello @utillis,

as we have another customer experiencing the same problem with FluentCRM, we have contacted the developers. We are currently awaiting the response.

Best regards
Julian

Hello @utillis,

sorry for the late reply, it took some time to get around to fixing this issue. Can you please try out our latest beta version, the issue with Fluent CRM should be resolved. Here is the download for the 3.3.8 Beta.

Let us know please, if the issue is resolved.

Best ergards
Julian

Im experiencing the same problem

the number 96 is being added to the top of all content

im using Fluent Support (same company that makes Fluent CRM)

Ill try the beta version see if it fixes it

I installed the beta version and the number 96 still appearing at the top.

just to clarify if i disabled the email template so the normal email is sent 96 does not appear

screenshot: https://app.screencast.com/KJ1pcv9uhYbn3

@mikes-1 it seems they have an issue with other tools that have some sort of email design features and which use the “<o:PixelsPerInch>96</o:PixelsPerInch>” directive in their template code. WPforms has this, FluentCRM has this and I’m sure other tools have this also.

I’m not sure if it would help you but for my client I wrote a snippet to exclude the WP HTML Template plugin for any FluentCRM emails. It checks to see if there is a FluentCRM unsubscribe link in the email. Adjust it to your own domain:

add_filter( 'haet_mail_use_template', 
  function ( $use_template, $mail ){ 
    if( stripos( $mail['headers'], 'List-Unsubscribe: <https://your.own.domain/?fluentcrm' ) !== false )
      return false;

    // otherwise just use WP HTML Mail Template
    return $use_template;
  }
  , 10, 2 
);

Thanks Wim

I added this but it disabled the email template on all the fluentsupport emails… however i want to use the template for all the fluentsupport emails also

The only way to deal with this for now is to disable the plugin to the troublesome emails.

If you want it active for Fluent Support but not for FluentCRM, you should check the email source and see if there is a distinguishable feature in there on which you can filter.

If you only use FluentCRM the above filter will disable the WP HTML Template plugin for emails sent from the CRM.

A different solution would be to ditch the WP HTML Template plugin and see if a different plugin works without a bug.

@utillis

we have added support for both Fluent CRM and Fluent Support in the latest beta version of our plugin. No need to use the filter, you can use the plugins option. Please let me know if you want a copy of the beta version.

Best ergards

Julian

• This reply was modified 1 year, 7 months ago by Julian.

Hi I’m also getting this 96 issue showing in fluentcrm mails. I’ve tried turning the “use template” option off but it doesn’t seem to work. Am I doing something wrong? Thanks!