90 Entries … 1 email

  • Resolved jabbamonkey

    (@jabbamonkey)


    10 months, 1 week ago

    I am using the lite version of the forms right now. I received an email from WPForms saying that I had 90 form entries this past month. But I only received ONE email from my site. Because the lite version doesn’t give me access to the entries page, I have no way of knowing if the plugin is actually working. I feel like 89 missing messages is NOT good.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Shawon Chowdhury

    (@shawon001)

    Hi @jabbamonkey,

    Thanks for reaching out.

    It looks like you are having an email delivery issue. To troubleshoot the issue, you can check that your form notification settings are configured correctly by following our tutorial.

    If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent directly from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.

    To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

    I hope this helps ??

    Thread Starter jabbamonkey

    (@jabbamonkey)

    Wow. This looks like a huge headache. I’m just going to go with another form plugin…

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @jabbamonkey,

    We’re genuinely sorry to hear that you’re considering a switch to a different form solution.

    The best way that we know to improve email deliverability would be to use an SMTP plugin to configure the website to send authenticated emails.

    As Shawon shared, we have an article with a list of recommended SMTP options which should prevent future email delivery issues on your site.

    I hope you can give one of the SMTP options in that guide a shot.

    Thanks!

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @jabbamonkey,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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