90% checkout cancelation rate

  • Resolved willthe

    (@willtheskifreak)


    2 years, 2 months ago

    Been having major issues with buyers coming across critical error messages while checking out, even after clearing their cookies. This has been ongoing for about one month now.

    Here is my woocommerce system report:

    
### WordPress Environment ###

WordPress address (URL): https://jenniferthomasmusic.com
Site address (URL): https://jenniferthomasmusic.com
WC Version: 6.8.0
REST API Version: ? 6.8.0
WC Blocks Version: ? 8.0.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 516 MB
PHP Time Limit: 420
PHP Max Input Vars: 1000
cURL Version: 7.84.0
OpenSSL/1.1.1q

SUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.8.0
WC Database Prefix: wp_
Total Database Size: 247.66MB
Database Data Size: 221.82MB
Database Index Size: 25.84MB
wp_woocommerce_sessions: Data: 8.10MB + Index: 0.32MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.65MB + Index: 0.82MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.49MB + Index: 0.26MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 2.99MB + Index: 2.19MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.03MB + Index: 0.04MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.09MB + Index: 0.13MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_commentmeta: Data: 0.20MB + Index: 0.06MB + Engine MyISAM
wp_comments: Data: 1.59MB + Index: 0.74MB + Engine MyISAM
wp_dmsguestbook: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mc_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nm_mc_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 5.26MB + Index: 0.13MB + Engine MyISAM
wp_postmeta: Data: 16.51MB + Index: 9.40MB + Engine MyISAM
wp_posts: Data: 7.10MB + Index: 0.66MB + Engine MyISAM
wp_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wp_revslider_css_bkp: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wp_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_sliders: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
wp_revslider_sliders_bkp: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
wp_revslider_slides: Data: 0.20MB + Index: 0.00MB + Engine MyISAM
wp_revslider_slides_bkp: Data: 0.19MB + Index: 0.00MB + Engine MyISAM
wp_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_sgpb_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sgpb_subscription_error_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_terms: Data: 0.02MB + Index: 0.06MB + Engine MyISAM
wp_term_relationships: Data: 0.03MB + Index: 0.07MB + Engine MyISAM
wp_term_taxonomy: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp_usermeta: Data: 1.90MB + Index: 1.20MB + Engine MyISAM
wp_users: Data: 0.11MB + Index: 0.14MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.21MB + Index: 0.20MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpml_mails: Data: 54.95MB + Index: 0.08MB + Engine MyISAM
wp_yikes_easy_mc_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wsw_404_log: Data: 120.29MB + Index: 8.84MB + Engine MyISAM

### Post Type Counts ###

accordion_shortcode: 1
album: 7
amn_mi-lite: 1
attachment: 1088
ccf_form: 1
event: 8
nav_menu_item: 12
page: 20
photo-album: 1
post: 231
product: 86
revision: 667
shop_coupon: 8
shop_order: 5006
shop_order_refund: 1
video: 5
wp_youtube_gallery: 2
wpcf7_contact_form: 1
wprss_feed: 1
wprss_feed_item: 10

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (26) ###

Akismet Anti-Spam: by Automattic – 5.0
Authorize.net Payment Gateway For WooCommerce: by Eshan Varma – 6.9
Bundle Rate AddOn For WooCommerce Shipping Pro: by PluginHive – 1.0.6
Contact Form 7: by Takayuki Miyoshi – 5.6.3
Easy FancyBox: by RavanH – 1.8.19
Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.4.7

Flat Rate per State/Country/Region for WooCommerce: by PT Woo Plugins (by Webdados) – 2.7.0
Video Gallery by Huzzaz: by Huzzaz – 10.4
WPBakery Visual Composer: by Michael M - WPBakery.com – 4.12
Amazon Payment Gateway for WooCommerce ( Basic ): by XAdapter – 1.3.1
Popup Builder: by Sygnoos – 4.1.13
Slider Revolution: by ThemePunch – 6.3.2
Simple Page Ordering: by Jake Goldman
10up – 2.4.1

Socicon: by Erica Franz – 1.5.1
WooCommerce Table Rate Shipping by Mangohour: by mangohour – 1.2.1
Tax Rate Upload: by Adam Bowen – 2.4.5
User Role Editor: by Vladimir Garagulya – 4.63
Table Rate Shipping for WooCommerce: by JEM Plugins – 2.26
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
WooCommerce PayPal Payments: by WooCommerce – 1.9.3
WooCommerce: by Automattic – 6.8.1 (update to version 6.8.2 is available)
WP File Manager: by mndpsingh287 – 7.1.6
WP Hide Post: by scriptburn.com – 2.0.10
WP Mail Logging: by Wysija – 1.10.4
WP Video Lightbox: by Tips and Tricks HQ
Ruhul Amin – 1.9.6

Easy Forms for Mailchimp: by YIKES
Inc. – 6.8.6

### Inactive Plugins (5) ###

Custom Sidebars: by WebFactory Ltd – 3.35
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.8.2
Mailchimp Subscription Form: by nmedia – 5.4
Seo Wizard: by theseowizards – 4.0.2
Sidekick: by Sidekick.pro – 2.6.8

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #2418 - /shop/
Cart: #2420 - /cart/
Checkout: #2422 - /checkout/
My account: #2424 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: LUSH — Ultimate Musician WP Theme
Version: 2.7.1
Author URL: https://irontemplates.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: lush 3/woocommerce/archive-product.php version 2.0.0 is out of date. The core version is 3.4.0
lush 3/woocommerce/checkout/thankyou.php version 2.2.0 is out of date. The core version is 3.7.0
lush 3/woocommerce/content-single-product.php version 1.6.4 is out of date. The core version is 3.6.0
lush 3/woocommerce/single-product/add-to-cart/external.php version 2.1.0 is out of date. The core version is 3.4.0
lush 3/woocommerce/single-product/add-to-cart/grouped.php version 2.1.7 is out of date. The core version is 4.8.0
lush 3/woocommerce/single-product/add-to-cart/simple.php version 2.1.0 is out of date. The core version is 3.4.0
lush 3/woocommerce/single-product/meta.php version 1.6.4 is out of date. The core version is 3.0.0
lush 3/woocommerce/single-product/product-attributes.php version 2.1.3 is out of date. The core version is 3.6.0
lush 3/woocommerce/single-product/product-image.php version 2.0.14 is out of date. The core version is 3.5.1
lush 3/woocommerce/single-product/product-thumbnails.php version 2.3.0 is out of date. The core version is 3.5.1
lush 3/woocommerce/single-product/rating.php version 2.3.2 is out of date. The core version is 3.6.0
lush 3/woocommerce/single-product/related.php version 1.6.4 is out of date. The core version is 3.9.0
lush 3/woocommerce/single-product/sale-flash.php
lush 3/woocommerce/single-product/share.php version 1.6.4 is out of date. The core version is 3.5.0
lush 3/woocommerce/single-product/short-description.php version 1.6.4 is out of date. The core version is 3.3.0
lush 3/woocommerce/single-product/tabs/additional-information.php version 2.0.0 is out of date. The core version is 3.0.0
lush 3/woocommerce/single-product/tabs/description.php
lush 3/woocommerce/single-product/tabs/tabs.php version 2.4.0 is out of date. The core version is 3.8.0
lush 3/woocommerce/single-product/title.php
lush 3/woocommerce/single-product/up-sells.php version 1.6.4 is out of date. The core version is 3.0.0
lush 3/woocommerce/single-product.php

Outdated Templates: ?
					
					
						Learn how to update

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: ?
Logging enabled: ?
Reference Transactions: –
Used PayPal Checkout plugin: ?
Tracking enabled: ?

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-09-02 02:19:52 -07:00
Options: ?
Notes: 96
Onboarding: completed

### Action Scheduler ###

Complete: 230
Oldest: 2022-08-02 02:55:39 -0700
Newest: 2022-09-01 14:42:47 -0700

Pending: 1
Oldest: 2022-09-02 10:42:37 -0700
Newest: 2022-09-02 10:42:37 -0700

### Status report information ###

Generated at: 2022-09-01 14:47:54 -07:00

    Paypal log files here:

    2022-08-31T04:20:41+00:00 DEBUG POST https://api.paypal.com/v1/oauth2/token?grant_type=client_credentials
Response Debug ID: 88b8e5bdeaf1e
Response: Array
(
    [code] => 200
    [message] => OK
)

2022-08-31T13:22:41+00:00 DEBUG POST https://api.paypal.com/v1/oauth2/token?grant_type=client_credentials
Response Debug ID: 61f7bde5b8148
Response: Array
(
    [code] => 200
    [message] => OK
)

2022-08-31T16:28:35+00:00 DEBUG POST https://api.paypal.com/v1/identity/generate-token
Response Debug ID: d5cc610f86953
Response: Array
(
    [code] => 200
    [message] => OK
)

2022-08-31T17:41:46+00:00 DEBUG POST https://api.paypal.com/v2/checkout/orders
Request Body: {"intent":"CAPTURE","purchase_units":[{"reference_id":"default","amount":{"currency_code":"USD","value":"3.95","breakdown":{"item_total":{"currency_code":"USD","value":"3.95"},"shipping":{"currency_code":"USD","value":"0.00"},"tax_total":{"currency_code":"USD","value":"0.00"}}},"description":"","items":[{"name":"The Red Aspens - Sheet Music","unit_amount":{"currency_code":"USD","value":"3.95"},"quantity":1,"description":"This is a PDF DOWNLOAD for the sheet music of \"The Red Aspens\". This is a file you print from home. \r\nKey: C Major (No Sharps\/F","sku":"","category":"DIGITAL_GOODS"}],"payee":{"merchant_id":"8DPETZEFPDNHN"}}],"application_context":{"user_action":"CONTINUE","shipping_preference":"NO_SHIPPING","landing_page":"LOGIN","locale":"en-US","brand_name":"Jennifer Thomas Music","return_url":"https:\/\/jenniferthomasmusic.com\/https:\/\/jenniferthomasmusic.com\/product\/the-red-aspens-sheet-music\/?wc-ajax=ppc-return-url","cancel_url":"https:\/\/jenniferthomasmusic.com\/checkout\/"},"payment_method":{"payee_preferred":"IMMEDIATE_PAYMENT_REQUIRED","payer_selected":"PAYPAL"}}
Response Debug ID: 3a01d55b4b290
Response: Array
(
    [code] => 201
    [message] => Created
)

2022-08-31T17:42:58+00:00 DEBUG  https://api.paypal.com/v2/checkout/orders/45J116675Y654473P
Response Debug ID: 5818f21ac5857
Response: Array
(
    [code] => 200
    [message] => OK
)

2022-08-31T17:42:59+00:00 DEBUG POST https://api.paypal.com/v1/identity/generate-token
Response Debug ID: e857c9dabb6d6
Response: Array
(
    [code] => 200
    [message] => OK
)

2022-08-31T17:44:03+00:00 DEBUG POST https://api.paypal.com/v1/notifications/verify-webhook-signature
Request Body: {"transmission_id":"5b6aa1e0-2954-11ed-9fc7-e9709f71a041","transmission_time":"2022-08-31T17:43:00Z","cert_url":"https:\/\/api.paypal.com\/v1\/notifications\/certs\/CERT-360caa42-fca2a594-38317689","auth_algo":"SHA256withRSA","transmission_sig":"ImN9YDgYs7pifrV\/VXEpVPJZJFrLWq+jEXa7O1QnriYUXA9\/Yh3V+g7ij1+CbGJ3TAFetzL8HWEvYdna3Vwz6skvJJB+n2f5QPUr3g4yKsHjATPdc5Hi5jvlHO9vTPl1gDo9iH\/rCJhJtA9slv7Gq+UMukV8cfV2qiiNpzs0VO22HolGUXMAolGDY0hBimt7ZFdC5NgiM\/\/TrlcSpjgYmUPjiUjXiF6LMW3TMHzyaPpJJ9OQ1l4H2YpifRvBDZ7kwLFwu8ZR1qD4wc2vzOgy7aEfKaJWkLLtgv0B797APagpor+8FeFmi50irGjeHmjkWkpZ69owU3dicVRAXdto2g==","webhook_id":"98T63157HH610501U","webhook_event":{"id":"WH-1LK144164S468603T-706508725H361732R","event_version":"1.0","create_time":"2022-08-31T17:42:56.460Z","resource_type":"checkout-order","resource_version":"2.0","event_type":"CHECKOUT.ORDER.APPROVED","summary":"An order has been approved by buyer","resource":{"create_time":"2022-08-31T17:41:46Z","purchase_units":[{"reference_id":"default","amount":{"currency_code":"USD","value":"3.95","breakdown":{"item_total":{"currency_code":"USD","value":"3.95"},"shipping":{"currency_code":"USD","value":"0.00"},"tax_total":{"currency_code":"USD","value":"0.00"}}},"payee":{"merchant_id":"8DPETZEFPDNHN","display_data":{"brand_name":"Jennifer Thomas Music"}},"description":"","items":[{"name":"The Red Aspens - Sheet Music","unit_amount":{"currency_code":"USD","value":"3.95"},"quantity":"1","description":"This is a PDF DOWNLOAD for the sheet music of \"The Red Aspens\". This is a file you print from home. \r\nKey: C Major (No Sharps\/F","category":"DIGITAL_GOODS"}]}],"links":[{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/45J116675Y654473P","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/45J116675Y654473P","rel":"update","method":"PATCH"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/45J116675Y654473P\/capture","rel":"capture","method":"POST"}],"id":"45J116675Y654473P","intent":"CAPTURE","payer":{"name":{"given_name":"Sandi","surname":"MacKay"},"email_address":"[email protected]","payer_id":"CUUQCAT75CY56","address":{"country_code":"US"}},"status":"APPROVED"},"links":[{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-1LK144164S468603T-706508725H361732R","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-1LK144164S468603T-706508725H361732R\/resend","rel":"resend","method":"POST"}]}}
Response Debug ID: d640bf0d2c61d
Response: Array
(
    [code] => 200
    [message] => OK
)

2022-08-31T17:44:03+00:00 WARNING No order for webhook event WH-1LK144164S468603T-706508725H361732R was found.
2022-08-31T17:44:03+00:00 INFO Webhook has been handled by CHECKOUT.ORDER.APPROVED
2022-08-31T17:44:03+00:00 DEBUG POST https://api.paypal.com/v1/notifications/verify-webhook-signature
Request Body: {"transmission_id":"5b6aa1e0-2954-11ed-9fc7-e9709f71a041","transmission_time":"2022-08-31T17:43:00Z","cert_url":"https:\/\/api.paypal.com\/v1\/notifications\/certs\/CERT-360caa42-fca2a594-38317689","auth_algo":"SHA256withRSA","transmission_sig":"ImN9YDgYs7pifrV\/VXEpVPJZJFrLWq+jEXa7O1QnriYUXA9\/Yh3V+g7ij1+CbGJ3TAFetzL8HWEvYdna3Vwz6skvJJB+n2f5QPUr3g4yKsHjATPdc5Hi5jvlHO9vTPl1gDo9iH\/rCJhJtA9slv7Gq+UMukV8cfV2qiiNpzs0VO22HolGUXMAolGDY0hBimt7ZFdC5NgiM\/\/TrlcSpjgYmUPjiUjXiF6LMW3TMHzyaPpJJ9OQ1l4H2YpifRvBDZ7kwLFwu8ZR1qD4wc2vzOgy7aEfKaJWkLLtgv0B797APagpor+8FeFmi50irGjeHmjkWkpZ69owU3dicVRAXdto2g==","webhook_id":"98T63157HH610501U","webhook_event":{"id":"WH-1LK144164S468603T-706508725H361732R","event_version":"1.0","create_time":"2022-08-31T17:42:56.460Z","resource_type":"checkout-order","resource_version":"2.0","event_type":"CHECKOUT.ORDER.APPROVED","summary":"An order has been approved by buyer","resource":{"create_time":"2022-08-31T17:41:46Z","purchase_units":[{"reference_id":"default","amount":{"currency_code":"USD","value":"3.95","breakdown":{"item_total":{"currency_code":"USD","value":"3.95"},"shipping":{"currency_code":"USD","value":"0.00"},"tax_total":{"currency_code":"USD","value":"0.00"}}},"payee":{"merchant_id":"8DPETZEFPDNHN","display_data":{"brand_name":"Jennifer Thomas Music"}},"description":"","items":[{"name":"The Red Aspens - Sheet Music","unit_amount":{"currency_code":"USD","value":"3.95"},"quantity":"1","description":"This is a PDF DOWNLOAD for the sheet music of \"The Red Aspens\". This is a file you print from home. \r\nKey: C Major (No Sharps\/F","category":"DIGITAL_GOODS"}]}],"links":[{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/45J116675Y654473P","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/45J116675Y654473P","rel":"update","method":"PATCH"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/45J116675Y654473P\/capture","rel":"capture","method":"POST"}],"id":"45J116675Y654473P","intent":"CAPTURE","payer":{"name":{"given_name":"Sandi","surname":"MacKay"},"email_address":"[email protected]","payer_id":"CUUQCAT75CY56","address":{"country_code":"US"}},"status":"APPROVED"},"links":[{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-1LK144164S468603T-706508725H361732R","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-1LK144164S468603T-706508725H361732R\/resend","rel":"resend","method":"POST"}]}}
Response Debug ID: cca6b9a654e05
Response: Array
(
    [code] => 200
    [message] => OK
)

2022-08-31T17:48:02+00:00 DEBUG POST https://api.paypal.com/v2/checkout/orders
Request Body: {"intent":"CAPTURE","purchase_units":[{"reference_id":"default","amount":{"currency_code":"USD","value":"3.95","breakdown":{"item_total":{"currency_code":"USD","value":"3.95"},"shipping":{"currency_code":"USD","value":"0.00"},"tax_total":{"currency_code":"USD","value":"0.00"}}},"description":"","items":[{"name":"The Red Aspens - Sheet Music","unit_amount":{"currency_code":"USD","value":"3.95"},"quantity":1,"description":"This is a PDF DOWNLOAD for the sheet music of \"The Red Aspens\". This is a file you print from home. \r\nKey: C Major (No Sharps\/F","sku":"","category":"DIGITAL_GOODS"}],"payee":{"merchant_id":"8DPETZEFPDNHN"}}],"application_context":{"user_action":"CONTINUE","shipping_preference":"NO_SHIPPING","landing_page":"LOGIN","locale":"en-US","brand_name":"Jennifer Thomas Music","return_url":"https:\/\/jenniferthomasmusic.com\/https:\/\/jenniferthomasmusic.com\/product\/the-red-aspens-sheet-music\/?wc-ajax=ppc-return-url","cancel_url":"https:\/\/jenniferthomasmusic.com\/checkout\/"},"payment_method":{"payee_preferred":"IMMEDIATE_PAYMENT_REQUIRED","payer_selected":"PAYPAL"}}
Response Debug ID: b983f5119df51
Response: Array
(
    [code] => 201
    [message] => Created
)

2022-08-31T17:48:32+00:00 DEBUG  https://api.paypal.com/v2/checkout/orders/0HE61247RK5298831
Response Debug ID: 156bfcfc0d4e4
Response: Array
(
    [code] => 200
    [message] => OK
)

2022-08-31T17:48:33+00:00 DEBUG POST https://api.paypal.com/v1/identity/generate-token
Response Debug ID: fc6ae702de4f7
Response: Array
(
    [code] => 200
    [message] => OK
)

2022-08-31T17:50:34+00:00 DEBUG POST https://api.paypal.com/v1/notifications/verify-webhook-signature
Request Body: {"transmission_id":"24b82400-2955-11ed-9e54-7d4225598fbe","transmission_time":"2022-08-31T17:48:38Z","cert_url":"https:\/\/api.paypal.com\/v1\/notifications\/certs\/CERT-360caa42-fca2a594-38317689","auth_algo":"SHA256withRSA","transmission_sig":"dXsIb5FsfoGixzJxyiXmO0sJqyJf30EyBGNnG7osBJkyFPy4WnWti3TTh2K6OV+jy6xhqEnCZeP2p8GtmI22288sBT6dCozRld3WCzhZJVeR9Zfj5ogdPlZ\/wXW+d40MTemfPWg8Sb8BbrDjHJTuNYFnuMzC3xuPwHBriXxejKFZ1rIrytpQyZLHsmQ5DF9++Ve2tneisq87leRodHHDV13fJhxwjNQqZjzAgZH7unI1jDEPWxv8BEVlx7R+8fFT\/oJgpy21fWTw\/\/JyDc\/D\/SWdjCXIabhoOr1PEXAxl7n9kGIKNcwlo1HlsHnr+9GuRZaY0D8C+wvQpvqIT7NSjQ==","webhook_id":"98T63157HH610501U","webhook_event":{"id":"WH-6FB70478C6934314F-53R78724U3738364G","event_version":"1.0","create_time":"2022-08-31T17:48:33.170Z","resource_type":"checkout-order","resource_version":"2.0","event_type":"CHECKOUT.ORDER.APPROVED","summary":"An order has been approved by buyer","resource":{"create_time":"2022-08-31T17:48:01Z","purchase_units":[{"reference_id":"default","amount":{"currency_code":"USD","value":"3.95","breakdown":{"item_total":{"currency_code":"USD","value":"3.95"},"shipping":{"currency_code":"USD","value":"0.00"},"tax_total":{"currency_code":"USD","value":"0.00"}}},"payee":{"merchant_id":"8DPETZEFPDNHN","display_data":{"brand_name":"Jennifer Thomas Music"}},"description":"","items":[{"name":"The Red Aspens - Sheet Music","unit_amount":{"currency_code":"USD","value":"3.95"},"quantity":"1","description":"This is a PDF DOWNLOAD for the sheet music of \"The Red Aspens\". This is a file you print from home. \r\nKey: C Major (No Sharps\/F","category":"DIGITAL_GOODS"}]}],"links":[{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/0HE61247RK5298831","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/0HE61247RK5298831","rel":"update","method":"PATCH"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/0HE61247RK5298831\/capture","rel":"capture","method":"POST"}],"id":"0HE61247RK5298831","intent":"CAPTURE","payer":{"name":{"given_name":"Sandi","surname":"MacKay"},"email_address":"[email protected]","payer_id":"QJMWC7MS7ZMJS","address":{"country_code":"US"}},"status":"APPROVED"},"links":[{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-6FB70478C6934314F-53R78724U3738364G","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-6FB70478C6934314F-53R78724U3738364G\/resend","rel":"resend","method":"POST"}]}}
Response Debug ID: 35ff4e31075de
Response: Array
(
    [code] => 200
    [message] => OK
)

2022-08-31T17:50:34+00:00 WARNING No order for webhook event WH-6FB70478C6934314F-53R78724U3738364G was found.
2022-08-31T17:50:34+00:00 INFO Webhook has been handled by CHECKOUT.ORDER.APPROVED
2022-08-31T17:50:35+00:00 DEBUG POST https://api.paypal.com/v1/notifications/verify-webhook-signature
Request Body: {"transmission_id":"24b82400-2955-11ed-9e54-7d4225598fbe","transmission_time":"2022-08-31T17:48:38Z","cert_url":"https:\/\/api.paypal.com\/v1\/notifications\/certs\/CERT-360caa42-fca2a594-38317689","auth_algo":"SHA256withRSA","transmission_sig":"dXsIb5FsfoGixzJxyiXmO0sJqyJf30EyBGNnG7osBJkyFPy4WnWti3TTh2K6OV+jy6xhqEnCZeP2p8GtmI22288sBT6dCozRld3WCzhZJVeR9Zfj5ogdPlZ\/wXW+d40MTemfPWg8Sb8BbrDjHJTuNYFnuMzC3xuPwHBriXxejKFZ1rIrytpQyZLHsmQ5DF9++Ve2tneisq87leRodHHDV13fJhxwjNQqZjzAgZH7unI1jDEPWxv8BEVlx7R+8fFT\/oJgpy21fWTw\/\/JyDc\/D\/SWdjCXIabhoOr1PEXAxl7n9kGIKNcwlo1HlsHnr+9GuRZaY0D8C+wvQpvqIT7NSjQ==","webhook_id":"98T63157HH610501U","webhook_event":{"id":"WH-6FB70478C6934314F-53R78724U3738364G","event_version":"1.0","create_time":"2022-08-31T17:48:33.170Z","resource_type":"checkout-order","resource_version":"2.0","event_type":"CHECKOUT.ORDER.APPROVED","summary":"An order has been approved by buyer","resource":{"create_time":"2022-08-31T17:48:01Z","purchase_units":[{"reference_id":"default","amount":{"currency_code":"USD","value":"3.95","breakdown":{"item_total":{"currency_code":"USD","value":"3.95"},"shipping":{"currency_code":"USD","value":"0.00"},"tax_total":{"currency_code":"USD","value":"0.00"}}},"payee":{"merchant_id":"8DPETZEFPDNHN","display_data":{"brand_name":"Jennifer Thomas Music"}},"description":"","items":[{"name":"The Red Aspens - Sheet Music","unit_amount":{"currency_code":"USD","value":"3.95"},"quantity":"1","description":"This is a PDF DOWNLOAD for the sheet music of \"The Red Aspens\". This is a file you print from home. \r\nKey: C Major (No Sharps\/F","category":"DIGITAL_GOODS"}]}],"links":[{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/0HE61247RK5298831","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/0HE61247RK5298831","rel":"update","method":"PATCH"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/0HE61247RK5298831\/capture","rel":"capture","method":"POST"}],"id":"0HE61247RK5298831","intent":"CAPTURE","payer":{"name":{"given_name":"Sandi","surname":"MacKay"},"email_address":"[email protected]","payer_id":"QJMWC7MS7ZMJS","address":{"country_code":"US"}},"status":"APPROVED"},"links":[{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-6FB70478C6934314F-53R78724U3738364G","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-6FB70478C6934314F-53R78724U3738364G\/resend","rel":"resend","method":"POST"}]}}
Response Debug ID: 3cca82f80336f
Response: Array
(
    [code] => 200
    [message] => OK
)

2022-08-31T22:25:33+00:00 DEBUG POST https://api.paypal.com/v1/oauth2/token?grant_type=client_credentials
Response Debug ID: b999693a45447
Response: Array
(
    [code] => 200
    [message] => OK
)

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Femi

    (@femiyb)

    Hello @willtheskifreak

    We regret the inconvenience caused by this issue.
    I have forwarded this to the developers who will look into it.
    However, they will require further information about this issue and more logs from your site.

    Please open a ticket privately with us from here, with more logs from your site:
    https://paypal.inpsyde.com/docs/request-support/
    Please include a link to this thread.

    Thanks!

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello,

    since we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.

    Kind regards,
    Joost

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘90% checkout cancelation rate’ is closed to new replies.