9.7.0 Update issue

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  • Plugin Contributor Julia Amosova

    (@jamosova)

    Hi @vantagedigital! Thanks for reporting the issue and I am sorry to hear something is not working. It is, however, difficult to understand what is broken exactly from your message. Can you please describe the steps you take to see the error?

    Thread Starter vantagedigital

    (@vantagedigital)

    @jamosova once I upgrade, it redirects to the main WooCommerce page. This is where it gives the error. If I try to visit the page directly, same thing. It also seems to break woocommerce shop and prevents people from placing orders by sending them to the /shop/ page after adding to cart.

    Plugin Contributor Julia Amosova

    (@jamosova)

    Thanks @vantagedigital! It looks like the issue is cache-related. With that said, can you please try clearing WooCommerce transients as described in the documentation here:?WooCommerce System Tools.

    Further more, can you please also try clearing various caches on your site by navigating to WooCommerce > Status > Tools (same place as where you clear transients). From there, can you please:

    • Clear template cache.

    Additionally, if you have a caching plugin installed, please clear any site’s cache using it.

    Plugin Contributor Julia Amosova

    (@jamosova)

    @vantagedigital can you please also provide us with your System Status Report. To get it, please navigate to WooCommerce > Status > System Status and click on “Get system report” button. Then paste it here. Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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