4.9.4 Update crashed my site?

Check your wp-config.php file and make sure the database constants match the ID and password assigned to your database.

Hi Steve,

I checked and everything’s correct. I reset the password and made sure it’s the same as well. Still isn’t working.

The error is in the connection to your database; the DB is rejecting the connection attempt from WP.

How did you check?

On the chance that the WP update left a mixed set of files rather than doing things cleanly, try a manual update.

I went through the file manager on my cpanel, opened wp-config.php made sure database/username/pw were the same. After making sure they’re the same I updated my pw on my cpanel and made the adjustment on wp-config.php to see if that helped.

I did a manual install and now there’s an error coming up?
”
Warning: require_once(/home/elrancho/public_html/wp-admin/includes/plugin.php): failed to open stream: No such file or directory in /home/elrancho/public_html/wp-content/plugins/gravity-forms-sticky-list/includes/start.php on line 169

Fatal error: require_once(): Failed opening required ‘/home/elrancho/public_html/wp-admin/includes/plugin.php’ (include_path=’.:/opt/php54/lib/php’) in /home/elrancho/public_html/wp-content/plugins/gravity-forms-sticky-list/includes/start.php on line 169′

It looks like that plugin is missing (or parts of it are). Delete its directory via FTP or cpanel, then reinstall it.

Okay, so after the manual install I disabled the plugins by changing the name of the plugin folder. Then had one line of code pop up, I changed the name of that file as well.

”
Fatal error: require_once(): Failed opening required ‘/home/elrancho/public_html/wp-admin/includes/class-wp-list-table.php’ (include_path=’.:/opt/php54/lib/php’) in /home/elrancho/public_html/wp-content/themes/Caterer/framework/extended/tgm-plugin-activation/class-tgm-plugin-activation.php on line 1063″

After changing that file name there was an error on my functions.php page it was line 113 which I deleted.

”
// Load Extended Functionality
require_once(TRUETHEMES_EXTENDED . ‘/tgm-plugin-activation/class-tgm-plugin-activation.php’);

Now my website is working without any plugins, however I can’t access my wp-admin page? It looks like I’m hopefully going in the right direction.

• This reply was modified 6 years, 12 months ago by tmtcaterer.

After changing that file name there was an error on my functions.php page it was line 113 which I deleted.

Do not edit core files!

Alright, if i add the line that was deleted from the functions page, it leads to 2 errors:

Fatal error: require_once(): Failed opening required ‘/home/elrancho/public_html/wp-content/themes/Caterer/framework/extended/tgm-plugin-activation/class-tgm-plugin-activation.php’ (include_path=’.:/opt/php54/lib/php’) in /home/elrancho/public_html/wp-content/themes/Caterer/functions.php on line 113

Fatal error: require_once(): Failed opening required ‘/home/elrancho/public_html/wp-admin/includes/class-wp-list-table.php’ (include_path=’.:/opt/php54/lib/php’) in /home/elrancho/public_html/wp-content/themes/Caterer/framework/extended/tgm-plugin-activation/class-tgm-plugin-activation.php on line 1063

So no I can disable that extended/plugin and delete the line on functions, but admin page won’t load still.

The issue is in your theme. Switch to another and then contact the themes developer. Is there an updated version?

You use a commercial theme/plugin and need support, so please use their official support channel. We feel they are best equipped to support their products.

https://themeforest.net/item/karma-responsive-wordpress-theme/168737/support

Commercial products are not supported in these forums. .

@tmtcaterer I agree with @sterndata that your theme very likely has problems.

All the same, looking at the error messages, your wordpress install does too.

“Failed opening required ‘/home/elrancho/public_html/wp-admin/includes/class-wp-list-table.php”

This error indicates that one of the WordPress core files is missing which would break your admin anyway. Are you sure you did the manual reinstall correctly ?

As you’ve seen several errors like that if I look at the above exchange, you may want to re-install every individual plugin as well as the theme too.

I’d also contact your host as file “suddenly” going missing might be an indication that your site has been hacked.

Thanks for the immediate response last week guys! After the manual update, I went back and noticed I was missing a file. Then made sure they were all manually updated. Made sure my core files were returned to unedited versions. By disabling both my plugins/theme, my admin page returned. Then I went ahead and manually updated my current theme. Website is back to normal, my wp-cu3er plugin is the only thing that doesn’t seem to work anymore but at least my website is live!!

Thanks for the help, definitely appreciate it!