8.1.1. doesnt work

  • Resolved abelabel22

    (@abelabel22)


    4 years, 10 months ago

    Hi,

    after upgrade the plugin doesn’t work. Critical error

    Warning: require_once(/var/www/wp-content/plugins/jetpack/_inc/lib/class.media.php): failed to open stream: No such file or directory in /var/www/wp-content/plugins/jetpack/class.jetpack.php on line 42

    Fatal error: require_once(): Failed opening required ‘/var/www/wp-content/plugins/jetpack/_inc/lib/class.media.php’ (include_path=’.:/opt/remi/php73/root/usr/share/pear:/opt/remi/php73/root/usr/share/php:/usr/share/pear:/usr/share/php’) in /var/www/wp-content/plugins/jetpack/class.jetpack.php on line 42

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  • Plugin Support lizkarkoski

    (@lizkarkoski)

    Hi –

    Which site is this happening on? Please share the URL. If you’d prefer it can be sent in private to us via https://jetpack.com/contact-support/?rel=support

    Plugin Support KokkieH

    (@kokkieh)

    Hi there,

    If your hosting provider does any caching on your site, please see if clearing the site cache from your hosting control panel makes any difference. Or if you’re using a caching plugin and you’re still able to access the dashboard, clear the cache there.

    If that doesn’t help, try deleting Jetpack completely via FTP – it should be in the folder wp-content/plugins/jetpack. Then reinstall the plugin and reconnect.

Viewing 2 replies - 1 through 2 (of 2 total)
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