7.7.0 Locks the interface on making variations

Hi @tecazwebdev

Thanks for reaching out!

I understand that you’re experiencing an issue with creating or modifying a variable listing, where the screen becomes locked and unresponsive.

I replicated the scenario on my personal site running on the default Storefront theme, however, I am unable to reproduce the issue on my end. I am able to create a variable product on my end without any issues afterwards.

It looks like a third-party plugin or your theme might be causing the conflict here.

For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled, create a variable product and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Let us know how it goes!

Ok I am getting somewhere, but this is really odd.

Ok so I have a staging site version of my site, so I deactivated all the plugins, except WooCommerce, and then tried it, worked no problem, so it is a plugin conflict. So I slowly turned on all of my plugins, one by one ,(we have quite a few for our complex store ecosystem), and as I activated the last one.. It worked fine!?

I’ve partly figured out what the issue is: the little ‘white box’ with a white diamond (in the screenshot) under it is a dialogue which says ‘Start by adding variations’. So when I clicked the ‘got it’ button on creating my first test variation. As I enabled each plugin in turn, that dialogue doesn’t ever appear again. It’s just something that first appears as I’ve recently upgraded to 7.7.0. So the problem is still there, It’s just masked by the fact I got rid of the popup!

I’m now going to have to do a second staging site, and test each plugin off and on to work out what is currently causing the popup to be blocked, due to an incompatibility.

There’s no fatal errors, I believe it’s simply a modal popup which is being damaged in some way by a plugin incompatibility, but because I cannot close the modal, the site is locked out. My colleague managed to tab through the fields and hit saved draft, once you have bypassed the modal, the site works as it should.

https://www.bathroom-images.com/wp-content/uploads/2023/05/Website_Report_Signature.txt

My system status. I have a lot of plugins, which are really slowing down working out what it is and it is not!

Ok I’ve found the culprit, it was some custom CSS as part of our theme, I’ve disabled that, and the functionality is returned.