Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Sandip Mondal – a11n

    (@sandipmondal)

    Hey @6okhan,

    7.3.0 my account address line not found

    If I understand correctly, you are not seeing the address fields on the My account page after updating to WooCommerce 7.3.0, right?

    If so; it seems like this issue coming from some other plugin/theme because we haven’t received any similar reports for 7.3.0. Also, the address fields are present on the My Account on my test site using WooCommerce 7.3.0:

    Can you please share some additional details?

    • Could you share a copy of your site’s System Status Report with us? You’ll find it at the top of the page under WooCommerce > Status > Get system report > Copy for support (after you scroll down a bit). Paste the result here in your reply.
    • Could you please provide us with a screenshot so that we can see what you are describing?

    If you don’t already have a screenshot service installed, here are a few free options:

    There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/

    Once we have more details about the issue, we will be happy to take a look and assist you accordingly.

    Looking forward to hearing back from you!

    Thread Starter G?khan

    (@6okhan)

    All plugins were disabled and tried with the original theme.

    Plugin Support Sandip Mondal – a11n

    (@sandipmondal)

    Hey @6okhan,

    All plugins were disabled and tried with the original theme.

    Thanks for trying that!

    Can you please share the above details so we can troubleshoot this further?

    • Could you share a copy of your site’s System Status Report with us? You’ll find it at the top of the page under WooCommerce > Status > Get system report > Copy for support (after you scroll down a bit). Paste the result here in your reply.
    • Could you please provide us with a screenshot of the My Account > Address page with only WooCommerce plugin and Storefront theme enabled?

    Looking forward to your reply to help you resolve this!

    Thread Starter G?khan

    (@6okhan)

    https://i.hizliresim.com/o6tmvgq.jpeg

    • This reply was modified 2 years ago by G?khan.
    Plugin Support Sandip Mondal – a11n

    (@sandipmondal)

    Hi @6okhan,

    Thanks for sharing the screenshot! I can see that the My Account page does not display the other options of “Addresses” on your end:

    Can you please switch to the Storefront Theme and send me a screenshot of what you are seeing with the Storefront theme?

    Also, I see that you mentioned that you have disabled the plugins as well, can you please a copy of your site’s System Status Report with us to confirm that the issue is not caused by some other plugin/theme?

    You’ll find the System Status Report at the top of the page under WooCommerce > Status > Get system report > Copy for support (after you scroll down a bit). Paste the result here in your reply.

    Looking forward to your reply!

    Thread Starter G?khan

    (@6okhan)

    https://i.hizliresim.com/l53uwl1.jpeg

    new clean install not plugin install it is original theme and woocommerce latest version

    Roxy

    (@roxannestoltz)

    Hi @6okhan ,

    Kindly note that our developers are aware of this as it is a known issue which affects sites not in the default English (US) language. You can view the open bug report on GitHub here.

    You can view the most recent update on the progress and a provided temporary workaround, here.

    I’d suggest subscribing to the Github issue so that you can stay up to date on any changes as they happen ??

    Cheers!

    Thread Starter G?khan

    (@6okhan)

    then language support is not complete

Viewing 8 replies - 1 through 8 (of 8 total)
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