6.3.5 update broke my website

  • Resolved glasshalfpool

    (@glasshalfpool)


    10 months, 4 weeks ago

    Updated the plugin today to 6.3.5 and my whole website now shows as just a white page.

    Traced the issue to a div with ID et-boc which is getting styles from a CSS file called wpvr-public.css

    Deactivating WP VR so that this stylesheet isn’t active fixes the issue.

    Any advice please?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Fatema-Tuz-Zohra Nabila

    (@nabila98)

    Hi,
    Since you’re using the Pro version, would you mind contacting us?here?
    You see, this forum is for our free users only.
    We’ll have no issue answering your queries on our site.
    Hope you understand.
    Regards,

    Thread Starter glasshalfpool

    (@glasshalfpool)

    This issue is not with the Pro version of the plugin its with the basic version. I have experienced a large number of issues with the Pro version such as it being unable to handle live and development environments on the same website and randomly losing customisations. For that reason I have gone back to the free version.

    Plugin Support Fatema-Tuz-Zohra Nabila

    (@nabila98)

    Hi,

    Please contact our support channel so we can help fix the problems you’re having with both the Pro and Free versions of our plugin.

    We’re committed to making sure you have a better experience, and our team will work with you to resolve any issues you’re facing. We value your feedback and want to ensure your satisfaction with our plugin.

    Best Regards,

    Plugin Support Fatema-Tuz-Zohra Nabila

    (@nabila98)

    Hi,
    As we are communicating in our support channel, I am marking the thread as resolved.
    You can always open a ticket here if you need to.
    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
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