550 5.7.0 [D1] Message rejected due to content policy

  • Resolved jensklang

    (@jensklang)


    2 years, 2 months ago

    Since the 11th of January, we keep getting this message on all WooCommerse automatic emails for new orders, and no mail is sent.

    550 5.7.0 [D1] Message rejected due to content policy (e7b7be19-9b28-11ed-bf2c-d128b9a057af) SFH

    But when we go into the mail log and re-send the message it is being sent correctly, without error.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter jensklang

    (@jensklang)

    So the solution was simple. The “Sent from” in WooCommerce needs to be the same as the SMTP account in Post SMTP

    When we did a re-send the mail was automatically “sent from” the account in Post SMTP, not the one i WooCommerce.

    Plugin Support M Haseeb

    (@haseeb0001)

    @jensklang Hi,

    I hope you are doing well.

    Good to hear, your issue is resolved.

    Feel free to let me know if you have any questions.

    Thanks

    I had the same issue also around the 12-01-2023 and customers mentioned this to me.
    I fixed by changing the ‘sent from’ field in WC.
    But ideally would there a ways that certain emails are send from [email protected] and other email sent from [email protected]?

    Just like it was before.
    Also, Did this break due to the STMP plugin or due to Woocommerce?
    Love hearing your insights on this.

    Plugin Support M Haseeb

    (@haseeb0001)

    @philip8829 Thanks; let me look into it and get back to you soon with updates.

    Plugin Support M Haseeb

    (@haseeb0001)

    @jensklang Please Enable Prevent plugin checks and then test it.

    See the screenshot here.

    Thanks

    Thread Starter jensklang

    (@jensklang)

    Not working actively on that project right now. And we solved it the other way.

    But the next time im on the project i will try and remember this, and try it.

    Thanks!

    Plugin Support M Haseeb

    (@haseeb0001)

    @jensklang Thanks for letting me know.

Viewing 7 replies - 1 through 7 (of 7 total)
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