505 Error while in plugin settings

  • Resolved kirkclarke

    (@kirkclarke)


    3 years, 2 months ago

    Thanks for your plugin, though while viewing the setting tab in the admin area, It throws the errors below in Console, also I’ve already tried deactivating as well as uninstalling the plugin:

    {code: 'invalid_json', message: 'The response is not a valid JSON response.'}
code: "invalid_json"
message: "The response is not a valid JSON response."
Prototype: Object
masteriyo-dependenci…min.js?ver=1.3.9:75 
{code: 'invalid_json', message: 'The response is not a valid JSON response.'}
code: "invalid_json"
message: "The response is not a valid JSON response."
Prototype: Object
react-dom.min.js?ver=16.13.1:125 
{code: 'invalid_json', message: 'The response is not a valid JSON response.'}
code: "invalid_json"
message: "The response is not a valid JSON response."
Prototype: Object
masteriyo-backend.1.….min.js?ver=1.3.9:1 Uncaught error: 
{code: 'invalid_json', message: 'The response is not a valid JSON response.'}
code: "invalid_json"
message: "The response is not a valid JSON response."
Prototype: Object
 
{componentStack: '\n    in Rn\n    in div\n    in Styled(div)\n    in Fo…  in l\n    in D\n    in Unknown\n    in J\n    in Br'}
componentStack: "\n    in Rn\n    in div\n    in Styled(div)\n    in ForwardRef\n    in div\n    in Styled(div)\n    in ForwardRef\n    in form\n    in div\n    in Styled(div)\n    in ForwardRef\n    in div\n    in Styled(div)\n    in div\n    in Styled(div)\n    in ForwardRef\n    in div\n    in Styled(div)\n    in ForwardRef\n    in i\n    in lr\n    in t\n    in t\n    in e\n    in e\n    in Hr\n    in o\n    in i\n    in f\n    in n\n    in o\n    in c\n    in l\n    in D\n    in Unknown\n    in J\n    in Br"
Prototype: Object

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Sanjip Shah

    (@sanjiv-saha)

    Hi @kirkclarke,

    Can you please also add the error/information available in the Network tab whne the issue happens?

    This is something that we help our devs to better understand the issue and get back to you.

    Thanks.

    Thread Starter kirkclarke

    (@kirkclarke)

    Sure, please find the screenshots of network tab, though I didn’t specifically see any errors

    https://ldoedev.wpengine.com/wp-content/uploads/2022/01/Screen-Shot-2022-01-08-at-2.16.35-PM.png

    https://ldoedev.wpengine.com/wp-content/uploads/2022/01/Screen-Shot-2022-01-08-at-2.22.30-PM.png

    Also do you have a github repo in case we want to contribute or fork?

    • This reply was modified 3 years, 2 months ago by kirkclarke.
    Plugin Contributor Sanjip Shah

    (@sanjiv-saha)

    Can you send us the screenshot of the response of the requests that are made as well?
    As there are multiple requests made by the plugin, only one of them may have returned incorrect json response.

    Yes, we have github repo but it’s private at the moment. A little later, we might make it public.

    Thread Starter kirkclarke

    (@kirkclarke)

    Thanks for your response Sanjip, I actually just tried to get the error back, but everything is working fine. Do you know if anything has been updated? And if so what changed?

    Previously I had a problem adding a student through Masteriyo > Users > Students > ‘Add New student’, the toast would say undefined after (but worked if I signed up through the front-end). And if I were to go to Masteriyo > Settings > General or Masteriyo > Settings > Advanced > Page Setup. It would produce the 505 error after a moments and require me refreshing the page to get the admin page back.

    Plugin Contributor Sanjip Shah

    (@sanjiv-saha)

    Well, we haven’t changed anything in the plugin relative to this case.

    The last update was released on Jan 6, 2022. So, if you were already using the latest version, there was no update after till now.

    Please do update us if you face this again and have more information for us to work with. Meanwhile, we are doing thorough checks of the codes related to this, anything that needs to be fixed from our side when we find the issue will be fixed.

    Thanks.

    Thread Starter kirkclarke

    (@kirkclarke)

    Thank you for the help and love the beautiful plugin. Will keep you posted if anything happens. One feature I would love to see added would be the ability to bulk upload students and/or some way to integrate to Salesforce.

    Plugin Contributor Sanjip Shah

    (@sanjiv-saha)

    Okay, sure.

    About the bulk students upload feature, I will create a ticket within our team. Maybe you can create a new thread and add details there, so that we can refer to it whenever we start working on this ticket.

    Also, you mentioned you love the plugin. ?? Perhaps you could leave Masteriyo review here , we would be encouraged.

Viewing 7 replies - 1 through 7 (of 7 total)
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