504 Timeouts

  • I signed up for a reseller account with a provider (who shall remain nameless at this point!) and when updating WordPress Core, I receive a 504 Timeout error. When I queried this with my provider, they stated that “looking at the website” it would be better to upgrade the hosting (an obvious financial benefit to them!). My initial thoughts are that the “website” (my understanding of their terminology being “themes” and “plugins”) have no bearing on updating core. These are totally separate and are not referenced or any code executed when updating core. Could someone confirm whether I am correct? If I am incorrect what could be executed and under what circumstances (i.e. hooks, filters etc)? Thank you in advance!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    You might try manually updating WordPress and it would help if you would explain where/how you’re hosting.

    Thread Starter zakalwe

    (@zakalwe)

    Manually updating WP was one of the options they provided but my argument is that I am reselling to non-technical clients so asking them to update WordPress manually really isn’t an option and I simply don’t have time to update all my clients websites manually. I don’t want to say where I am hosting the sites as I want to give the provider enough of a chance to resolve the issue. I just want to be able to say to them that, no, the themes and plugins have no bearing on updating the Core. With regards to how the sites are being hoisted – its simply just a shared hosting platform – so space on an Ubuntu virtual server (but no SSH access).

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    in theory, themes and plugins *should* have no bearing, but some plugins (e.g., caching plugins) will clear their caches on an update and other associated things may happen.

    a 504 indicates they’re probably fronting your sites with nginx and nginx is timing out waiting for the update to complete.

    Thread Starter zakalwe

    (@zakalwe)

    Good to know. Thank you! Can I pick your brains further and could you point me in the direction of which hooks/filters I can “grep” to see which plugins or themes would hook into the update process. I just want to be able to see if there is code lurking.

    Just a bit peeved that hosting sold as “suitable for WordPress” has now provided so many limitations and basic ones at that! I’ve been told that updates would have to be done manually and that plugins should be updated one by one (although I think that this issue is less of a concern now – I haven’t looked at the Core code fully but I think these are updated with individual AJAX calls rather than updating in a batch).

Viewing 4 replies - 1 through 4 (of 4 total)
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