504 timeout error navigating to a page

  • Resolved richangry

    (@richangry)


    3 years, 3 months ago

    When making the request /wp-admin/admin.php?page=woo_ce&tab=export, the plugin just hangs and eventually hits a 504 timeout error. It’s not even doing anything but it seems like it can’t navigate to that page. The theme has been stripped down to default 2020 and the only plugins that aare active are woocommerce and store export deluxe.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @richangry

    Thanks for getting in touch. Is this the free plugin you are using? Has it worked in the past? It is possible your store is very large and the page is timing out while scanning through orders and products. Can you tell roughly how many products and orders you have on your site? How much time passes before you get the 504 error? It could also be an issue with the PHP timeout variable or max memory dedicated to your server. You could try reaching out to your host to increase these to see if they help with the timeout.

    All the best,
    Byron

    Thread Starter richangry

    (@richangry)

    @byronkeet Apologies for the delay here. The issue is with the premium version of the plugin only. The free version works but it doesn’t have all the features needed. The page where the imeout is happening is /wp-admin/admin.php?page=woo_ce&tab=export so it’s not even getting to running an export but failing on an individual export settings page

    Hi @richangry

    Thanks for clarifying. Please will you reach out to us on your premium support channel and we will help you with troubleshooting the issue.

    https://visser.com.au/

    All the best,
    Byron

Viewing 3 replies - 1 through 3 (of 3 total)
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