504 Gateway timeout when sending multiple emails

Hi @samsun34567

504 Gateway timeout is a server related issue which you need to report to your hosting provider.

Please check the following resource to learn more about the 504 Gateway Time-out error (https://blog.hubspot.com/marketing/504-gateway-timeout) and I would suggest you contact your hosting provider to resolve this issue further, as they have access to your server error logs.

Thanks!

Hi @samsun34567.

You might also want to check with the plugin or script sending emails from your site to all subscribers. Probably the plugin tries to send all these emails one after another and it times-out before it can send all of them. The code sending the emails could be optimized to resolve the time-out issue.

I hope this helps!

Hi,

Thank you both for the reply.

It is as Sanjeev said the plugin is trying to send all the email at once. However optimizing the code is a bit difficult so we thought maybe there is a way to send the emails faster and not get timed out?

If not we’ll look back into the plugin. Thanks!

Hi @samsun34567,

Time-out is set by your server and there is currently no way to send emails faster to resolve the time-out issue when you’re sending emails to 300+ subscribers. Please contact the plugin support sending those emails.

Thanks!