504 Gateway Time-out Error

  • deeeesign

    (@designnewdaymediacom)


    1 year, 6 months ago

    Starting a few weeks ago, we began getting a 504 Gateway Time-out message whenever we tried to export orders – even for just a 1-day time period. When exporting with the progress bar, it would sometimes make it up to 20%, then pause for 5 minutes or more, then return the error. We’ve also tried the “export [w/out progress bar]” option, and it produces the same result.

    We are able to use other export plugins without a problem, but we need to be able to use this one, so we can export out some of the extra field data from orders.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author algol.plus

    (@algolplus)

    hello

    Do you see correct results in Preview ?

    for “Export” button – can you use DevTools to check which request shows timeout ? I refer to https://developer.chrome.com/docs/devtools/network/

    thanks, Alex

    Thread Starter deeeesign

    (@designnewdaymediacom)

    I do see the correct results in preview – I just tried to replicate the issue, and the first export actually worked, though it took over 10 minutes to export 400 orders.

    I tried again with an updated date range of just 2 days, with another 400 orders, only this time no errors showed in the console, and a message popped up simply saying, “Can’t find exported file. Try button “Export [w/o progressbar]” or contact to plugin’s support.”

    I tried using that button instead, but it just loads and loads the admin-ajax.php without doing anything.

    Plugin Author algol.plus

    (@algolplus)

    Hi
    Do you use VPS or shared hosting ?
    Can you login to webserver via ssh and run command “htop” ?

    Thread Starter deeeesign

    (@designnewdaymediacom)

    It’s VPS hosting.

    I had our host’s support login and check, and they said they got this error in the logs:

    [29-Aug-2023 14:49:37 UTC] PHP Fatal error: Allowed memory size of 1310720000 bytes exhausted

    They increased the memory limit, and I tried another export, but it failed after 13%, and gave the same, “Can’t find exported file. Try button “Export [w/o progressbar]” or contact to plugin’s support.” error message.

    Plugin Author algol.plus

    (@algolplus)

    can you switch to CSV format?

    Thread Starter deeeesign

    (@designnewdaymediacom)

    I just tried that, and it got up to 89% before showing the same “Can’t find exported file…” error

    Plugin Author algol.plus

    (@algolplus)

    can you clone live website to staging website ? Disable all plugins (except WooCommerce) and try to export?

Viewing 7 replies - 1 through 7 (of 7 total)
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