504 Gateway Error

  • Resolved jakevandee

    (@jakevandee)


    10 months, 1 week ago

    Hello,

    We are trying to get tickets added to our website with this plugin, and while everything else works and configures properly, we cannot get users to be able to create tickets. It loads to domain/submit-ticket/, then redirects to domain/my-account/submit-ticket/. I enabled delete all data, and completely uninstalled the plugin, then reinstalled it, and now the same issue occurs, except now it goes to domain/submit-ticket-2/ now. Anyone have any ideas?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Jawad Ahmed

    (@jawada)

    Hi @jakevandee

    Thank you for reaching out and We apologise for the inconvenience. Could you please check if you are using any user role editor plugins? The behavior indicates that either another plugin is controlling this behavior or user capabilities have been modified. Please review, and let me know if you still need help with it.

    Regards

    Plugin Author Jawad Ahmed

    (@jawada)

    Hello @jakevandee ,

    Since we haven’t received a response from you in over two weeks, we’re marking this thread as resolved. If you require any further assistance, please don’t hesitate to reach out. We’re here to help.

    Best regards,

Viewing 2 replies - 1 through 2 (of 2 total)
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