503 service unavailable

Hi @arikatech

We can see the issue on this end when we click the “donate” button as well. That error message is generic produced by your server (and not PHP or Charitable) and we would be unsure why such an error would prevent you from loading the donate form page. There are some recommendations to move forward:

• Change your WordPress theme to a default theme to see if this changes anything. Deactivate all plugins but Charitable as well. This helps rule out a theme or third party plugin problem. You may also want to reset your permalink, to see if that has any effect.
• There would be more details about this error in your server logs, assuming the error logs are turned on. To make sure they are, you might need to turn on/true WP_DEBUG and WP_DEBUG_LOG (and WP_DEBUG_DISPLAY might force a better error message to display on screen). Here is how you can do it by editing your wp-config.php file (either you or your hosting company can edit this file, and your hosting company might also have access to logs to help determine more details as well). By checking the logs we can hopefully get more detailed error messages. If you need to turn logs on, you need to repeat the action so it records the errors into the logs.
• See if you can embed the donate form on a new page and see what happens. You can do this with the donate form shortcode. If this works, then this might be a (temp) workaround to displaying your donate form.
  
  https://www.wpcharitable.com/documentation/add-your-donation-form-to-a-page/
  
  If you can get results from the shortcode or get more information about the error from the logs please share that here and our team will take a closer look. Thanks!

Thank you for your response.

1. I changed wordpress theme to default but the error still persisted
2. I disabled all plugins and enabled them one by one. I found that the plugin AutoOptimize was bringing the 503 error so I left it disabled. However, instead of the 503 error showing now, it just displays a blank page when I click the donate button.
3. I have enabled error logs in wp-config but have not received any so far that I can share
4. I created a separate page and added the donate shortcode. This works, only that the form is too spaced. Also, if I am to use this as a temporary workaround, how do I remove or edit the default DONATE button? See page here https://pinkroses.org/campaigns/getting-our-own-land-project/

Hi @arikatech

Thanks for troubleshooting a bit on AutoOptimize. See if you can reset permalinks or retest w/ a default theme to see if that blank page might resolve. Even if there was a problem with Charitable, at least part of the page should load. Another possible test might be to create a new test campaign and see if the default donate page appears for that one (to determine if it’s just that donate page or all of them).

Another thing to try – since you can view campaign pages is to try changing the donation form “Display Options” setting in your general Charitable settings to “display on same page”.

As far as hiding the button, you should be able to use some sort of CSS likely this (or similar):

body.campaign-template-default button.donate-button {
     display: none;
}

Hello

I used the default theme and the donate page was working with the default theme. So I guess the theme I am using is the one causing a conflict after the update since it was working before.

Changing the display options to “display on the same page” is what worked. And so opted for this solution. It is now working.

Thank you for your support. You have been most helpful.

@arikatech Glad we could help. I believe you were using the Reach theme previously? That SHOULD work just fine so i’m wondering if a fresh install of that theme before activating any non-Charitable plugins might work for you, or there is a needed tweak or adjustment on the server. But if you are good for now, that’s awesome. Thanks for using Charitable!