503 Server Error?

  • Resolved diecastcollector

    (@diecastcollector)


    1 year, 10 months ago

    Hello, I’m running into an issue where whenever I try to customize my site with a Responsive template, I get a 503 error that says “The server is temporarily busy, try again later!”

    The plugin tries to make a call against this URL:

    {site URL}/wp-admin/customize.php?autofocus[section]=responsive_layout

    It doesn’t matter where I try to customize the website from, I always get this 503 error and I can’t seem to do anything. I can still add posts, media, images, and update the menu from other settings, but in terms of going directly into the website and editing the custom home page, I am unable to do so.

    Is there anything I can try to do? I updated the plugin to the latest version 4.8.3.1, I’ve tried deactivating and reactivating the plugin but it does not seem to do anything. I do not have any other plugins installed. It looks like the URL throwing the 503 points to customize.php, but I can’t find that anywhere in the theme files?

    I should note that this was working fine until this past Saturday May 13th, EST. The day before I was editing and customizing the site without any issue, but yesterday suddenly stopped working. I thought it was just blip, so I gave it a day, but it still seems to not be working.

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  • Hi @diecastcollector ,

    503 status code (Service Unavailable)?typically indicates a performance issue on the origin server. Could you please once contact your server support and explain this issue?

    Best regards.

Viewing 1 replies (of 1 total)
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