503 error on directory webpage

  • Resolved wedoscotland

    (@wedoscotland)


    2 years, 6 months ago

    I’ve installed everything for the directory but am getting a 503 error. I’ve deactivated Jetpack in case that was causing the problem but it’s not made any difference. Does anyone have any suggestions as to how to fix it?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Steven

    (@shazahm1hotmailcom)

    A 5** error is a server-level error. The first thing to check is the server PHP error log. That will hopefully help identify the issue. Can you please share any errors that might be shown in the log file?

    If you do not know where or how to find this log file, you’ll have to reach out to your web host support team; they will be able to assist you with that.

    Thread Starter wedoscotland

    (@wedoscotland)

    Thanks Steven, this is the latest php error log:

    [09-Sep-2022 13:04:35 UTC] PHP Deprecated: Function WPSEO_Utils::get_title_separator is deprecated since version WPSEO 15.2! Use Yoast\WP\SEO\Helpers\Options_Helper::get_title_separator instead. in /home/wedoscotland/public_html/wp-includes/functions.php on line 5379

    Our web hosts suggested that it might be a problem with login requirement that might be causing the issue, we’ve ticked the login required box for users. As existing users, we can see it but the 503 error appears if we’re not logged in.

    Plugin Author Steven

    (@shazahm1hotmailcom)

    RE: PHP Deprecated: Function

    The deprecated message is not going to cause a 503 error. The only reason WPSEO_Utils::get_title_separator() is still being utilized is to support users with older versions of Yoast SEO.

    RE: Our web hosts suggested that it might be a problem with login requirement that might be causing the issue,

    I guess it’s possible, but I’ll suggest that it is unlikely (at this point). You could test this suggestion by temporarily toggling that option off and seeing if the issue goes away.

    RE: 503 error

    Since this is a server error and nothing seems to be captured in the PHP error log, I suspect WordPress is exhausting the resource allocated to PHP. Please try the steps outlined in these two FAQs:

    Try 256MB memory and 300secs for the execution time.

    I hope this helps; please let me know how it goes. Thanks!

    Plugin Author Steven

    (@shazahm1hotmailcom)

    This ticket is being marked resolved due to inactivity. If you still need help with this, please do not hesitate to let me know.

Viewing 4 replies - 1 through 4 (of 4 total)
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