503 Akamai Error – Need Help

  • Resolved insireprints

    (@insireprints)


    6 years ago

    I’ve been getting the 503: service unavailable error with mailchimp integration. (I’m with bluehost)

    I’m not very experienced with Website code, etc but I manage to figure out how to use the SSH command, this is the error I got with testing the mailchimp API:

    How do I go about working around this? Bluehost said I can’t change my IP, what are my other options.

    Thankyou for any help!

    [email protected] [~]# curl -v https://us20.api.mailchimp.com/3.0/?ap ikey=8a202095ce8d4e9d1826758ae845f363
    * About to connect() to us20.api.mailchimp.com port 443 (#0)
    * Trying 72.246.165.18…
    * Connected to us20.api.mailchimp.com (72.246.165.18) port 443 (#0)
    * Initializing NSS with certpath: none
    * CAfile: /etc/pki/tls/certs/ca-bundle.crt
    CApath: none
    * SSL connection using TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384
    * Server certificate:
    * subject: CN=wildcardsan2.mailchimp.com,OU=IT,O=”The Rocket Science Group , LLC”,L=Atlanta,ST=Georgia,C=US
    * start date: May 09 00:00:00 2018 GMT
    * expire date: Sep 07 12:00:00 2019 GMT
    * common name: wildcardsan2.mailchimp.com
    * issuer: CN=DigiCert ECC Secure Server CA,O=DigiCert Inc,C=US
    > GET /3.0/?apikey=8a202095ce8d4e9d1826758ae845f363 HTTP/1.1
    > User-Agent: curl/7.29.0
    > Host: us20.api.mailchimp.com
    > Accept: */*
    >
    < HTTP/1.1 503 Service Unavailable
    < Server: Apache
    < Content-Length: 126
    < Content-Type: application/json
    < ETag: “953d389c654d003dd7a67b8f959df97a:1452000673”
    < Cache-Control: max-age=63904
    < Date: Wed, 20 Mar 2019 00:56:12 GMT
    < Connection: keep-alive
    <
    * Connection #0 to host us20.api.mailchimp.com left intact
    {“type”:”akamai_error_message”,”title”:”akamai_503″,”status”:503,”ref_no”:”Refer [email protected] [~]#

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Harish Chouhan

    (@hchouhan)

    Hello,

    It seems your hosting server IP is blocked by the MailChimp firewall. This is not something we can control, it’s not our or your firewall or plugin doing this, it’s the Akamai firewall.

    Akamai is the firewall MailChimp and many other major websites use to protect their servers, which is why this is somewhat harder to fix.

    If you are on shared hosting your server IP is shared with a number of clients, it’s possible that one of the other clients did something to get the IP blacklisted by the Akamai firewall.

    When this happens, we recommend you to change your IP address because having a bad reputation at Akamai does not just affect the MailChimp API.

    There are various ways to go about this.
    Ask your webhost for a new IP address.
    Migrate to a new webhost if your hosting company is unwilling to fulfill your request.
    Configure your server to connect to the MailChimp API server using a proxy.

    Hope that helps. If you have any questions, please let us know!

    Subscribing.
    Same problem here since a few weeks.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘503 Akamai Error – Need Help’ is closed to new replies.