502 HTTP Error on Add To Cart

  • Resolved annaroussos

    (@annaroussos)


    4 years, 1 month ago

    Hello!

    I am the owner of https://annaroussos.com and some (not all) of my clients experiencing problem when they add the following products to cart:

    https://annaroussos.com/product/lightroom-presets-ar-1/

    They receive 502 Error when they click ‘Add to cart’. this issue cause big drop in sales and we receiving message from some clients that they are getting this error.

    From my side everything works fine, I can’t replicate the error.

    Can you please help!

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support con

    (@conschneider)

    Engineer

    Hi there,

    > From my side everything works fine, I can’t replicate the error.

    Inconsistent behaviour like this usually points to caching. I would remove all caching and see if that changes anything.

    WooCommerce also attempts to log any fatal errors. You can find these under WooCommerce > Status >> Logs (click on the tab). After clicking on the logs tab examine the dropdown on the right for any “fatal-errors” entry. If there is one, provide its contents here. We ll take a look.

    Kind regards,

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    HI @annaroussos. We haven’t heard from you in a while. I hope that means you’ve resolved the issue.

    I’m going to go ahead and mark this thread as resolved. If you still need help with this issue or have any other questions about the WooCommerce plugin, please start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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