502 Gateway error

  • Resolved Rbkhrlstn

    (@rbkhrlstn)


    7 years, 9 months ago

    Hi Emili,
    I am getting a 502 Gateway error and the host (Wpengine) says they can’t do anything about it and says it’s the plugin. Can you advise? The PDFs are only about 1.1MB.
    The only other plugin I’m running is Formidable. The theme is Divi. I have tried switching themes to 2017 and it still times out.
    Thanks,
    Rebekah

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author dinamiko

    (@dinamiko)

    Hi Rbkhrlstn,

    I’m sorry about that, can you post an URL here where I can reproduce the issue?
    if it’s not possible, just write to me at [email protected] with the steps to reproduce the issue.

    Thanks,
    Emili.

    Thread Starter Rbkhrlstn

    (@rbkhrlstn)

    Hi Emili,
    Here is the link https://avaluos.staging.wpengine.com/client-one-avg132164313-10-12/?pdf=218

    This is the error the host is providing. I deleted the plugin and uploaded a new version. Still having the same issue.

    access(“/nas/content/staging/avaluos/wp-content/plugins/dk-pdf/includes/mpdf60/ttfontdata/dejavusanscondensed.GSUB.DFLT.DFLT.php”, F_OK) = -1 ENOENT (No such file or directory)
    01:12:02 +++ killed by SIGKILL +++

    It’s weird because it worked fine and then the next minute I went to download, I got the 502.

    Thread Starter Rbkhrlstn

    (@rbkhrlstn)

    I’ve gone through the plugin files and cannot find dejavusanscondensed.GSUB.DFLT.DFLT.php

    You can pick any detalles from https://avaluos.staging.wpengine.com/ but a link to the first one is below. I have the pdf link at the bottom of the page. It will then try to download the link I sent in the previous message.

    https://avaluos.staging.wpengine.com/client-one-avg132164313-10-12/

    • This reply was modified 7 years, 8 months ago by Rbkhrlstn.
    Thread Starter Rbkhrlstn

    (@rbkhrlstn)

    Hi Emili,
    I figured it out. It was actually some CSS apparently causing it to crash. The snippet was table,figure{page-break-inside: avoid;}. I don’t know why, but that seems to have been the culprit.

Viewing 4 replies - 1 through 4 (of 4 total)
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