• Resolved kibiribi

    (@kibiribi)


    WP 5.5.1
    NextGen = 3.3.17

    Site’s Frond-end works great.

    But when I tried to edit post or page in WP backend I’ve got “502 Bad Gateway”
    for this link – mysite.com/wp-admin/post.php?post=13187&action=edit

    Wp-admin access = 755
    post.php = 755

    When I disabled NextGEN Gallery – I can edit post or page.

    Error log don’t show my explanation of a problem ??
    Any idea ?

    define(‘WP_DEBUG’, true) in confing.php doesnt show me warning about it.

    Cache for browser and site was cleared – it didnt help me for Backend post edit.

    • This topic was modified 4 years, 1 month ago by kibiribi.
    • This topic was modified 4 years, 1 month ago by kibiribi.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter kibiribi

    (@kibiribi)

    it’s very strange!
    When I turn on debug mode – I can edit post or page with command:

    define(‘WP_DEBUG’, true);

    When I set define(‘WP_DEBUG’, false); post is not editable in Backend.

    Thread Starter kibiribi

    (@kibiribi)

    P.S. I’ve got 2nd site with the same template on the same server

    I can edit post and page for 2nd site with enabled NextGen plugin.

    Bug ticket was created – #336468

    Thread Starter kibiribi

    (@kibiribi)

    I’ve disabled all main plugins – NextGen with active status doesn’t edit post and page.
    I’m ready to show a video screenshot on request.
    Please refer to ticket #336468

    I tried to flashDNS, Clear site cache, browser cache, changed browser type.

    Hello @kibiribi,

    Thank you so much for sharing.
    Nevertheless, please, do not create a bug report directly to the inbox.
    We first check any issue here, and then we can refer you to a bug report in case it’s necessary.

    Ok, according to the information you provided, you mentioned that it’s visible on one site and not the other one. But that both sites share the same environment, correct?

    Are those sites sharing the same plugins?
    I know it sounds a bit far-fetched, but sometimes these issues are conflicts between more than one plugin.

    So please, we do advise you to check first for conflicts if you are able to do so.
    You currently have about 35 active plugins and two of them are cache related.

    If the problem persists, you probably need to check for conflicts.
    – Temporarily deactivate all your plugins except NextGen Gallery.
    – Is the problem solved? Then, it was caused by one of your plugins. Please check one by one and find the one causing the problem.
    – If the problem is not solved with the deactivation of the plugins, try changing to a standard WordPress theme, it could be a conflict with your current theme.

    A full website backup is recommended.
    Please keep us posted, we are happy to help!

    Thread Starter kibiribi

    (@kibiribi)

    ok. I will do and let you know the result.

    Thread Starter kibiribi

    (@kibiribi)

    According to your recommendations – I’ve deactivated ALL plugins (and template and cache and more).

    The source of a problem that 2 plugins can’t work together
    NextGen Version 3.3.17
    and
    WPBakery Visual Composer Version 4.12.1

    WPBakery Visual Composer Version can edit post and page without active NextGen.
    When NextGen was activated and WPBakery Visual Composer Version is active – post \page is not edited.

    I recorded video and ready to provide it if you need. please contact me via my email.

    Thread Starter kibiribi

    (@kibiribi)

    Any workaround about this ?
    I’m ready to provide my video of test.

    Hello @kibiribi,

    Thank you so much for following the troubleshooting steps.
    This is really important because is one of the first questions we asked while creating a bug report.

    Please, if you have some time, we′d like to take a closer look. If so, please send us a bug report here: https://www.imagely.com/report-bug, refer back to this forum thread and let them know Gaby referred you.

    Do not forget to add the link to this forum thread.

    Many Thanks.

    Thread Starter kibiribi

    (@kibiribi)

    Report bug was created…
    done.

    Thread Starter kibiribi

    (@kibiribi)

    After manual Plugin update
    from WPBakery Visual Composer Version 4.12.1? ===>?WPBakery Page Builder Version 6.2.0 problem was disappeared.
    Page edit works well.

    The problem was that Visual Composer was very old.
    The case is closed.
    Thanks for the support!
    NextGEN don’t block page edit.

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘502 Bad Gateway for BackEnd edit post’ is closed to new replies.