500 sync error

  • It was working fine until I accidentally pressed refresh data when adding products to my woocommerce store from Printful. Now I can’t get it to sync. Customer support tells me not their problem, go to my host. My host says not my problem, go to printful. No one will figure out this issue and from reading some of the other reviews here it seems like this is a printful plugin issue.

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  • Hi!

    Sorry to hear about your experience.
    500 sync error indeed is a server error, and our developer team has looked into it and confirms that this error happening on the hosting platform outside of Printful.
    We’re sorry to hear that hosting is unable to assist you with this. Woocommerce is a highly customizable integration, perhaps you had some major changes in your account that affected the whole sync process. We recommend that you disable all non-Printful plugins, revert any big changes made and try to Refresh data again.
    Our apologies for any inconvenience caused.

    Thread Starter ravenater

    (@ravenater)

    I am receiving this error on the printful site, because I can no longer sync my products through the printful store area, I tried adding the product from the product catalogue. When a popup comes up and asks you what store to add it to (I have more than one), I choose my woocommerce store and get this error with a continue button below it. When I press the continue button, nothing happens:

    We don’t have permissions to add products to your online store.
    You have to click the button below to grant product managing permission.
    You’ll be asked to sign in to your store.

    My host says not their problem, ask printful what requirements they need?

    Hi there!

    Apologies for the late reply.
    This particular error is coming from Woocommerce, so please forward it to their support. For additional information, please contact us directly at [email protected] so our developer team can look into the logs and provide you with details that need to be forwarded to Woocommerce team. Hope to hear from you soon!

Viewing 3 replies - 1 through 3 (of 3 total)
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