500 Server Error when updating User’s Password

  • I ran in to an issue which is certainly an edge case, but I thought I would let you know about it.

    I was helping a client through the Basic Setup Instructions, and of course, the client could not remember their password. So, I went to their WP user and attempted to change their password. When I hit save, I got a 500 server error.

    I deactivated the Gmail SMTP plugin, and I was able to change the user’s password with no error.

    Then, I reactivated the Gmail SMTP plugin and successfully finished the plugin setup process with no problems.

    For further testing, I created a new WP user. Then, I changed the password for the user. Again, no 500 server error.

    So, my conclusion is that if the Gmail SMTP plugin is active but not configured, a 500 server error can be caused when attempting to change a WP User’s password. However, when the Gmail SMTP plugin is active and configured, I get no errors when changing a WP User’s password.

    Of course, I realize this could be something due to my server configuration or a possible plugin conflict.

    OS: Linux s[hidden IP Address goes here].secureserver.net 3.10.0-042stab113.21 #1 SMP Wed Mar 23 11:05:25 MSK 2016 x86_64
    PHP version: 5.6.27
    WordPress version: 4.7.2
    WordPress multisite: No
    openssl: Available
    allow_url_fopen: Enabled
    stream_socket_client: Available
    fsockopen: Available
    cURL: Available
    cURL Version: 7.29.0, NSS/3.19.1 Basic ECC

    Thanks again for making this great plugin.

    • This topic was modified 7 years, 10 months ago by bmehder.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Noor Alam

    (@naa986)

    Hi, Thank you for reporting this issue. It doesn’t seem to happen on my development site. So I’m not sure what could cause this 500 internal server error. It would be better if you could get the error log from your host.

    Is the plugin fully functional on your site? Have you tried sending an email from the test email tab or contact form?

    Thread Starter bmehder

    (@bmehder)

    Yes, everything is working and the test email was sent. What is weird is I was not able to find an entry in my error log for the file during the time it occurred.

Viewing 2 replies - 1 through 2 (of 2 total)
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