• Resolved inkhaus tattoo

    (@inkhaus-tattoo)


    Hi! Our site https://www.inkhaus.co.uk has suddenly stopped giving us access to our admin area, bringing up this message whenever we try:
    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.
    Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.
    More information about this error may be available in the server error log.

    I am baffled as this happened after we’d been on holiday, we had not made any changes to the site or upgraded wordpress. We sell expensive body jewellery through a woocommerce plugin on our site, and now cannot access admin to change stock levels etc. which is obviously a major problem for us. Up until this point, the site has worked wonderfully without a hitch.
    So far, I have tried these to no avail:

    -replacing htaccess file
    -clearing cache and cookies in browser
    -accessing wordpress admin from fatcow cpanel
    -disabling plugins through file manager in fatcow

    am now at a loss. Any help would be gratefully received, as I am no expert in this sort of thing! -Alexandra.x

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Viewing 13 replies - 1 through 13 (of 13 total)
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