500 server error on sitemap

Hi @wildfire9859,

Thanks for reaching out and I’m sorry you’re experiencing a server error with your sitemap.

Could you share if something changed recently on your site?

Please try clearing any browser, website, server, or CDN cache and recheck the sitemap URL.

Were you able to review the server log files for any errors? You can access them from your site control panel or ask your site support team to check the server logs for you for the error.

Would you be able to provide me with the WordPress debug log file so I can help you?

You can get this log file by following these steps:

1. Connect to your web server using FTP. We have an article on?how to use FTP here – https://aioseo.com/docs/how-to-ftp-to-your-web-server/
2. Edit the wp-config.php file.
3. Near the bottom of the file, you’ll see the following:

define(‘WP_DEBUG’, false);

4. Change that line to these three lines:

define( ‘WP_DEBUG’, true );
define( ‘WP_DEBUG_LOG’, true );
define( ‘WP_DEBUG_DISPLAY’, false );

5. Reproduce the error or problem on your site so an error is logged.

6. Using FTP on your web server, navigate to?the /wp-content?directory and look for the debug.log file.
7. Download that file to your local computer.
8. You can then change your wp-config file back to its original settings.

Please send that debug log file to me so that I can look into this issue.

We have an article with these steps that includes screenshots here –?https://aioseo.com/docs/how-to-enable-debugging-in-wordpress/

Let me know if you have any questions or need any other help.

Hi @wildfire9859,

We haven’t heard back from you in a couple of days. I’m going to go ahead and close this thread for now. But if you’d like us to assist, please feel welcome to continue the conversation.

Thanks!?

sorry for the late reply

the website itself didn’t have any changed in the past 1-2 month , the only thing that recently changed on the server was the location of the server , this website is on a shared hosting plan , earlier the server was on hetzner dc in germany , but now they moved it to a dc in russia , it was exactly after this that i noticed the errors regarding the sitemap on google webmaster tools and when i checked myself i saw there’s 500 server error. i contacted the customer support of hosting but they couldn’t find anything related to this issue on the server .

i already checked everything regarding cache , php.ini settings etc… but no luck there.

temporarily i switched to XML Sitemap Generator for Google plugin , which seems to be working fine.

i hope my explanation could give you some insight on where this problem is originating from and you could help me resolve it

Hi @wildfire9859,

Thanks for the follow-up.

Could you please share the website/sitemap URL so I can take closer look at this issue?

Thanks!

Hi @wildfire9859,

We haven’t heard back from you in a couple of days. I’m going to go ahead and close this thread for now. But if you’d like us to assist, please feel welcome to continue the conversation.
Thanks!