500 Server Error Avada

  • Resolved jwip

    (@jwip)


    4 years ago

    Hi I updated to the latest Woocommerce (plugin is regularly updated, so no big update) and on all 3 sites that I use this with, I use a Theme namely Avada. I get critical error and can’t do anything with or I get the warning (see below)and in this instance the site eventually updates the plugin.

    I get updated failed: <!DOCTYPE HTML>500 internal server errorinternal Server Error etc….

    Do you know why this is the case: I use other woo-commerce plugins too but they vary on each account, only other one is woocommerce Customizer

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support con

    (@conschneider)

    Engineer

    Hi there,

    > Do you know why this is the case: I use other woo-commerce plugins too but they vary on each account, only other one is woocommerce Customizer

    A 500 server error masks the underlying condition and provides no debugging information. Normally any error does output additional details that provide information on the origin and type of error, this is called debug information.

    WooCommerce attempts to log any fatal errors. You can find these under WooCommerce > Status >> Logs (click on the tab). After clicking on the logs tab examine the dropdown on the right for any “fatal-errors” entry.

    Got any entries there?

    Kind regards,

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @jwip. I hope that you have been able to resolve this issue. Since haven’t heard from you in a while, I’m going to go ahead and mark this thread as resolved. If you still need help with this issue or have any other questions about the WooCommerce plugin, please start a new thread.

    Hi! I am using Avada Theme and Wocommerce on my site. Yesterday I updated to WordPress 5.6, Woocommerce 4.8.0 and Avada 7.1.2. Now I get a 500 server error when I try to edit or add new product. If I change to the wordpress theme Twenty Twenty-One, I do not get errors. I deactivated all plugins and the plugin that causes the error is Avada Builder but what is courious is that the plugin works fine width theme Twenty Twenty-One.
    Can you help me?
    My site is https://whole-senses.com/home (I have it on test mode that’s why the /home).
    I can give you my wp credentials if you need them.

Viewing 3 replies - 1 through 3 (of 3 total)
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