500 Server Error

  • Hello, I am very new to this, and not too familiar with coding. I was helping a friend with their wordpress website, and then recently received the following error when trying to go to their website.

    500 Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator www@ and inform them of the time the error occurred, and anything you might have done that may have caused the error.
    Reason: Error parsing access file

    The website is https://www.timberlineconstruction.net. We called the hosting company. They said something was wrong with the htaccess file. But weren’t much help after that. They accused us of doing something to it…pretty hard considering I never knew what the file was, and we hadn’t touched the website in a few months. So anyway, that is what brings me here. I found out to view hidden files on my mac, and in dreamweaver. My htaccess file is as such in my folder titled web/. It says:

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>

    # END WordPress

    Then I have another htaccess file in a subfolder web/web/wordpress/htaccess. That files says:

    ForceNoProxy On

    Can anyone help me on how I can get this website back up and running? Thanks so much.

    Corey

Viewing 13 replies - 1 through 13 (of 13 total)
  • Thread Starter seminolecrew

    (@seminolecrew)

    Sorry, threw one too many “web” in there. The second place where the htaccess file is located is in web/wordpress/htaccess. Thanks.

    Thread Starter seminolecrew

    (@seminolecrew)

    And I was told it may not be the htaccess file at all by someone, but rather a corrupted functions.php file?

    Try:
    – switching to the Twenty Eleven theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    – resetting the plugins folder by FTP or phpMyAdmin.

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress.

    Thread Starter seminolecrew

    (@seminolecrew)

    I did what you said in the first point…wp-content/themes-old using dreamweaver. Seems to me that would deactivate all themes since it can’t recognize that folder. Then reset the plugins using the following that you posted…

    Via FTP or your host’s file manager, navigate to the wp-contents folder (directory)
    Via FTP or your host’s file manager, rename the folder “plugins” to “plugins.hold”
    Login to your WordPress administration menus (/wp-admin)
    Via FTP or your host’s file manager, rename “plugins.hold” back to “plugins”

    DId the first two points, but I can’t do anything with the #3 point (Login to your WordPress administration menus (/wp-admin)). I can’t login into my site at all. So since nothing really worked for the first two points, do I really want to do that 3rd point (re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress.)? Do I need to do all of the above in order for this to work? I just don’t want to erase anything that I may need. Thanks!

    I can’t login into my site at all.

    You don’t need to login to your site tp upload fresh copies of WP core files & folders. You use FTP or whatever file management application your host provides.

    do I really want to do that 3rd point?

    Yes. This is Basic WordPress Troubleshooting 101.

    Thread Starter seminolecrew

    (@seminolecrew)

    Ok. I guess I meant in the “logging in” portion, to reset the plugins portion the instructions said…Login to your WordPress administration menus (/wp-admin). So that is what I was referring to.

    Now after I upload the new wordpress files (minus the wp-content folder). Will I need to take the “old” off the theme title that I am currently using to see if it works?

    Can you login yet?

    Thread Starter seminolecrew

    (@seminolecrew)

    I have been away today. I will try again this evening with uploading the newest version of WordPress. I’ll post back. Thanks!

    Thread Starter seminolecrew

    (@seminolecrew)

    Ok, so I uploaded all fresh wordpress content MINUS the wp-content folder.

    Nothing

    So then I went into the wp-content folder and put “-old” onto the current theme (wp-content/themes/agentpress-old to see if the site would default to the Twenty Eleven.

    Nothing

    So I am “assuming” that something is probably wrong then in the wp-content folder?

    Can you try re-installing WordPress but pointing it at a new database?

    Thread Starter seminolecrew

    (@seminolecrew)

    What does that mean? Sorry, not super skilled at this stuff.

    Create a new database
    Edit your wp-config.php file to point to the new database
    Run https://your_site/wp-admin/install.php

    Thread Starter seminolecrew

    (@seminolecrew)

    Sorry esmi, that is a little beyond me. I’m going to talk with the hosting company and see what they can help with. Thanks for your help. Still plugging away at it.

Viewing 13 replies - 1 through 13 (of 13 total)
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